{"id":1754843,"url":"https://alion.io/job/athena-manager-facilities","title":"Manager, Facilities","company":{"id":2178532,"name":"Athena","domain":"athena.com","url":"https://alion.io/company/athena-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":89,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guatemala City, Guatemala"],"countries":["GT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":127000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2188},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-13T00:00:00Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-10-25T02:57:45Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":104},"description":"About Athena\nAt Athena, we empower possibility through transformative delegation. We pair exceptional Executive Assistants with driven clients and support both with world-class systems and AI-enabled tools. The result is greater leverage, more time, and meaningful impact.\nWe are on a mission to build the best delegation and agentic automation platform in the world-where Human + AI collaboration unlocks new levels of productivity and scale.\nPosition Overview\nThe Facilities Manager is responsible for leading the day-to-day operations of Facilities, Office Services, and Workplace Experience for assigned office locations. This role ensures that all workplaces are safe, compliant, operationally efficient, cost-effective, and designed to deliver an exceptional employee experience.\nThe Facilities Manager serves as the primary site leader for workplace operations and partners closely with Security, Housekeeping, IT, HR, Finance, Procurement, Legal and business leaders to support organizational growth, operational readiness, and employee engagement.\nThis position requires a proactive leader capable of balancing strategic planning with operational execution while continuously driving service excellence, workplace innovation, and cost efficiency.\nKey Responsibilities\n 1. Facilities Operations Management (Hard Services)\nLead all aspects of daily facilities operations to ensure business continuity and uninterrupted workplace services. Responsibilities include:\nOversee daily building operations across assigned offices.\n\nEnsure all building systems remain fully operational, including:\nHVAC\n\nElectrical systems\n\nLighting\n\nPlumbing\n\nFire Protection Systems\n\nGenerator Set\n\nUPS Systems\n\nElevators\n\nCCTV\n\nAccess Control and Systems\n\nMechanical Equipment\n\nDevelop and execute Preventive Maintenance (PM) schedules with a 52 week calendar.\n\nEnsure timely completion of Corrective Maintenance (CM).\n\nConduct routine facility inspections and operational audits.\n\nMaintain facility appearance and housekeeping standards.\n\nEnsure workplace readiness before business operations each day.\n\nMonitor equipment lifecycle and replacement planning.\n\nMaintain accurate facility documentation and maintenance records.\n\n2. Office Services Management (Soft Services)\nProvide seamless operational support that enables employees to perform efficiently and ensure all office services meet agreed service levels while maintaining exceptional customer service.\nReception Services\n\nVisitor Management\n\nMailroom / Logistics / Courier Operations\n\nShipping & Receiving\n\nOffice Supplies\n\nPantry Operations\n\nCleaning Services\n\nWaste Management\n\nWorkspace Reservations\n\nOffice Utilization\n\nStorage Rooms\n\nOffice Assets Management\n\nParking Management\n\n3. Workplace Experience\nChampion a workplace culture that enhances employee satisfaction and productivity. Responsibilities include:\nWorking closely with the Concierge on the overall Workplace Experience\n\nDevelop workplace experience initiatives.\n\nOversee office engagement activities and office activations\n\nOversee wellness programs.\n\nImprove collaboration spaces.\n\nEnhance workplace aesthetics.\n\nImplement hospitality-driven service standards.\n\nGather employee feedback through surveys.\n\nMonitor workplace satisfaction metrics.\n\nImprove employee touchpoints throughout the workplace journey such as :\nWelcome experience\n\nNew hire readiness\n\nOffice celebrations\n\nCommunity spaces\n\nCollaboration zones\n\nEmployee appreciation activities\n\n4. Health, Safety & Compliance\nEnsure full compliance with all company policies and local regulatory requirements. Responsible for:\nOccupational Health & Safety\n\nFire & Life Safety\n\nBuilding Code Compliance\n\nEnvironmental Compliance\n\nEmergency Preparedness\n\nDisaster Recovery Planning\n\nBusiness Continuity Planning\n\nSafety Inspections\n\nIncident Investigations\n\nRisk Assessments\n\nCorrective Action Plans\n\nSafety Training\n\nEmergency Drills\n\nOverall Local Government Permits and Licenses Coordination\n\nMaintain all required and updated permits and certifications.\n5. Vendor & Contractor Management\nManage third-party service providers to ensure quality service delivery. Oversee vendors including:\nSecurity\n\nHousekeeping\n\nHVAC Contractors\n\nGeneral Contractors\n\nElectrical Contractors\n\nPlumbing Contractors\n\nPest Control\n\nLandscaping\n\nGenerator Maintenance\n\nFire Protection Vendors\n\nElevator Maintenance\n\nOffice Supplies Vendors\n\nFood & Pantry Vendors\n\nResponsibilities include:\nSLA management\n\nKPI reviews\n\nQuarterly Business Reviews\n\nVendor scorecards\n\nInvoice validation\n\n6. Financial & Budget Management\nEnsure responsible financial management of facilities operations. Responsibilities include:\nDevelop annual operating budgets.\n\nForecast facility expenses.\n\nTrack monthly spend.\n\nApprove invoices.\n\nMonitor revolving funds.\n\nControl operational expenditures.\n\nIdentify cost-saving opportunities.\n\nDrive cost optimization initiatives.\n\nPrepare financial reports.\n\nSupport annual planning cycles.\n\nManage costs related to:\nUtilities\n\nRent\n\nMaintenance\n\nRepairs\n\nOffice Supplies\n\nPantry\n\nSecurity\n\nCleaning\n\nEmployee Amenities\n\nOffice Events\n\n7. Capital Projects & Workplace Development\nLead workplace improvement initiatives. Projects may include:\nOffice Build-outs\n\nRenovations\n\nExpansions\n\nOffice Refresh Programs\n\nWorkplace Modernization\n\nFurniture Installation\n\nTechnology Upgrades (collaborative work with TAM)\n\nSpace Optimization\n\nEnergy Efficiency Projects\n\nResponsible for:\nProject planning\n\nBudget management\n\nVendor coordination\n\nTimeline management\n\nStakeholder communication\n\nQuality assurance & Punchlisting\n\nProject close-out\n\n8. Space Planning & Occupancy Management\nOptimize office utilization. Responsibilities include:\nSeating strategy\n\nFloor plan management\n\nOccupancy and Utilization reporting\n\nCapacity planning\n\nHeadcount forecasting\n\nDepartment moves / transfers\n\nWorkspace allocation\n\nHybrid workplace support\n\nCollaboration space optimization\n\n9. Security Management\nManaging Security team to ensure workplace safety and security.\nAccess Control\n\nAccess Badge Management\n\nCCTV\n\nIncident Response\n\nEmergency Escalation\n\nSecurity Audits\n\nPhysical Security Programs / Initiatives\n\n10. Business Continuity\nEnsure operational resilience. Responsible for:\nEmergency response planning\n\nCrisis management\n\nBusiness continuity planning\n\nDisaster recovery coordination\n\nIncident command support\n\nFacility recovery planning\n\n11. Sustainability\nSupport company sustainability initiatives. Drive:\nWaste reduction\n\nRecycling\n\nEnergy conservation\n\nWater conservation\n\nSustainable procurement\n\nGreen workplace initiatives\n\n12. Reporting & Analytics\nDevelop data-driven reporting to support leadership decisions. Track and report:\nBudget performance\n\nPreventive Maintenance completion\n\nIncident reports\n\nUtility consumption\n\nCost per employee / trainee\n\nSpace utilization\n\nEmployee satisfaction\n\nVendor performance\n\nSLA compliance\n\nWorkplace utilization\n\nFacility downtime\n\nProject status\n\nRisk assessments\n\nProvide monthly operational reports and executive dashboards with actionable insights.\n13. Leadership & People Management\nLead and develop a high-performing Facilities and Office Services team. Responsibilities:\nTeam leadership and coaching\n\nPerformance management\n\nHiring and onboarding\n\nCareer development\n\nSuccession planning\n\nResource allocation\n\nCross-functional collaboration\n\nService culture development\n\nContinuous improvement initiatives\n\nBuild a culture centered on accountability, customer service, innovation, collaboration, and operational excellence.\nCore Competencies\nOperational Excellence\n\nCustomer & Employee Experience\n\nStrategic Thinking\n\nLeadership & Coaching\n\nFinancial Acumen\n\nProject Management\n\nVendor & Contract Management\n\nRisk Management\n\nBusiness Continuity\n\nWorkplace Hospitality\n\nData Analytics\n\nChange Management\n\nContinuous Improvement\n\nCommunication & Stakeholder Management\n\nDecision Making\n\nProblem Solving\n\nKey Performance Indicators (KPIs)\nOperational Excellence\n98%+ preventive maintenance completion rate\n\n95%+ SLA compliance\n\n99% facility uptime\n\nAverage work order resolution within target timelines\n\nFinancial Performance\nBudget variance within ±3%\n\nAnnual OPEX savings target achieved\n\nUtility cost reduction\n\nCost per employee optimization\n\nWorkplace Experience\nEmployee workplace satisfaction score (e.g., >90%)\n\nWorkplace Net Promoter Score (NPS)\n\nNew hire workspace readiness at 100%\n\nSuccessful delivery of engagement initiatives\n\nSafety & Compliance\nZero major safety violations\n\n100% regulatory compliance\n\nEmergency drill completion\n\nIncident closure within established SLAs\n\nProjects & Continuous Improvement\n100% of projects delivered on time and within budget\n\nCompletion of annual workplace improvement roadmap\n\nMeasurable gains in space utilization and service efficiency\n\nLeadership\nTeam engagement and retention\n\nAchievement of development goals\n\nCross-functional stakeholder satisfaction\n\nHigh-performing vendor partnerships\n\nQualifications\nBachelor's degree in Facilities Management, Engineering, Business Administration, Hospitality Management, Architecture, or a related field.\n\n5-8 years of progressive experience in facilities, office operations, workplace experience and office services, or property management.\n\nAt least 3 years of leadership experience managing teams and vendors.\n\nExperience managing multi-site operations is preferred.\n\nStrong knowledge of building systems, occupational safety, project management, budgeting, procurement, and vendor management.\n\nProficiency in Google Workspace, AI, Microsoft Office and workplace/facilities management systems (e.g., CAFM, CMMS, IWMS, BMS) is an 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