{"id":3256653,"url":"https://alion.io/job/athene-wfh-remote-customer-servicedata-entry-representative","title":"WFH Remote Customer Service/Data Entry Representative","company":{"id":4958,"name":"Athene","domain":"athene.com","url":"https://alion.io/company/athene","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:27:04Z","employer_posted_date":null,"last_verified_at":"2026-10-26T00:27:04Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Position SummaryThe Customer Service / Data Entry Representative will provide a wide variety of administrative and staff support services for our claims cordination team.\nPlease note that this is a remote position. We will provide you with the equipment as long as you have your own high speed internet connection.\nU.S. Eligibility Requirements:Interested candidates must submit an application and resume/CV online to be considered Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, We hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. We will require proof of work authorization..\nEssential Duties and Responsibilities:You will primarily be doing data entry of claims information into our claims management systems.\nFollow up on missing information in order to process the claim.\nReview invoices to ensure accuracy.Compile reports from systems with claims information.\nRequired:High school diploma\n6 months to 1 year of work experienceBasic computer and typing skillsStrong attention to detail\nWe offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.\nWe believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. In addition, We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.\nQualificationsHigh School DiplomaComputer skillsAccuracyAbility to work in a fast paced environment\nThink on your feetResponsibilitiesThis person will be responsible for answering inbound calls, making outbound calls to customers regarding scheduling a service, updating their information in the system, or making collections calls regarding status of invoices\nAs a Customer Service Representative, you will provide excellent customer service and support to our client’s customers\nYou will also ensure a unique memorable customer service experience answering questions and resolving inquiries with the utmost compassion, care, sensitivity and accuracy to heart\nAnswering customer requests or inquiries concerning services, products, billing, etc\nDelivering superior service identifying and resolving customers’ issues using problem-solving skills\nBuilding a positive rapport across a variety of personality types\nContinually maintaining a working knowledge of our clients’ products, services and promotions\nPutting the customer first and remaining polite and professional at all times\nDocumenting all customer information, communications and sales in CRM system\nBenefits401(k) with MatchingMedical Insurance (Company contribution for Dependents)\nDental insuranceVision insuranceCompany Paid Short-Term and Long-Term Disability\nCompany Paid Life & AD&DVacation, Sick, HolidaysEAPReferral bonusThe CompanyAthene was co-founded by James Belardi, former President of SunAmerica Life Insurance Company and now CEO of Athene Holding Ltd., Chip Gillis, former head of Bear Stearns’ Insurance Solutions Group and former CEO of Athene Life Re Ltd., and Apollo Global Management.\nAthene focuses on retirement savings solutions and has deep expertise in the long-term management of retirement benefits. \nOur management team leverages 165+ years of combined experience to create opportunities in today’s evolving retirement marketplace for the growing number of individuals nearing retirement. \nOriginally posted on Himalayas","description_format":"text","description_chars":4566,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Flexible schedule","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-26T02:28:45Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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