{"id":2652590,"url":"https://alion.io/job/athletico-front-office-coordinator-float","title":"Front Office Coordinator Float","company":{"id":1944263,"name":"Athletico","domain":"athletico.com","url":"https://alion.io/company/athletico-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":86,"open_postings":28,"ghost_share":0.179,"stale_share":0,"repost_share":0.571,"time_to_fill_p50_days":6,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":9949},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-15T22:12:39Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T03:22:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Position Overview\nGreater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.\n Position Summary:\nThe Patient Experience Coordinator (PEC) Float supports a group of clinics as a flexible front-office resource, delivering high-quality patient service and operational coverage wherever the need is greatest. The Float receives day-to-day coverage priorities through the regional Patient Experience team and partners closely with Clinic Managers, clinic teams, and Patient Experience leaders. The role protects clinic continuity during PTO, vacancies, call-offs, high-volume periods, onboarding, and transitions while reinforcing consistent standards and a seamless patient experience across every clinic served.\nEssential Duties and Responsibilities:\nProvide professional, friendly, and compassionate service to patients, caregivers, and clinic teams in every interaction, including issue resolution and service recovery.\nManage clinic schedules while covering assigned locations, matching patients with the appropriate clinician and maintaining access and patient flow.\nComplete new patient onboarding, including orientation, demographic and insurance data gathering, payment expectations, and warm handoffs to clinic staff.\nVerify patient insurance, support authorization and pre-certification requirements, and communicate benefits and payment options, escalating barriers through established workflows.\nCollect time-of-service payments and support patient balance conversations consistent with company standards.\nCoordinate patient-progress communication with physicians, nurse case managers, adjusters, and attorneys as directed by clinic priorities.\nSupport patient expectations for visit frequency, scheduling, discharge planning, and post-care questions, partnering with the treating clinician for clinical guidance.\nExecute and reinforce Patient Experience SOPs across all assigned clinics, adapting to local workflows only when approved and not in conflict with standard work.\nProvide front-desk coverage for PEC PTO, vacancies, call-offs, leaves of absence, clinic openings, transitions, and high-volume periods.\nSupport new or struggling PECs through shadowing, side-by-side coaching, and SOP reinforcement, with feedback on progress and barriers to the regional Patient Experience team.\nComplete process audits, observations, and adherence checks as assigned to identify workflow variation and improvement opportunities.\nMaintain clear coverage handoffs by reviewing clinic notes before arrival, documenting work completed, and communicating open items to the PEC and clinic leadership.\nTravel between clinics as assigned, managing time, mileage, equipment, and clinic access responsibly and flagging barriers that affect coverage.\nSupport remote or hybrid operational work when assigned, including patient outreach, report cleanup, authorization follow-up, and multi-clinic task support.\nAdopt new systems and workflows, including the Raintree EMR, and support consistent use across covered clinics.\nSupport clinic culture and patient recognition moments in partnership with the clinical team.\nReceive clinic assignments, coverage priorities, SOP guidance, and escalation direction through the regional Patient Experience team.\nPartner with Clinic Managers and clinic teams while covering in clinic, aligning on daily priorities, schedule needs, and clinic-specific handoffs.\nAct independently on routine front-office tasks within established SOPs; escalates policy exceptions, patient complaints, unresolved insurance or authorization barriers, and resource needs.\nServe as a cross-clinic resource and process observer, sharing best practices and recurring barriers to improve consistency across the region.\nQualifications:\nEducation:High school diploma or equivalent required; associate or bachelor's degree preferred.\n\nWork Experience:1+ years of customer service, healthcare front-office, or administrative experience preferred; prior PEC or medical front-desk experience strongly preferred.\nExperience supporting multiple locations or working in coverage/float capacities a plus.\n\nKnowledge and Technical Skills:Strong customer service, communication, and interpersonal skills; able to build rapport quickly with new teams and adapt to different clinic environments.\nWorking knowledge of insurance verification, authorizations, and time-of-service collections, or demonstrated ability to learn quickly.\nProficiency with scheduling and EMR systems and Microsoft Office; able to learn new systems, including Raintree.\nStrong organization, time management, and reliability; able to work independently with minimal day-to-day supervision.\n\nLanguage Skills:\nAbility to read, write and speak English proficiently\nPhysical Demands:\nAbility to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e., while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding.\nAbility to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.\nRegular travel between assigned clinics is an essential function of this role. A valid driver's license, reliable transportation, and proof of insurance are required. Mileage is reimbursed in accordance with company policy.\nWork Environment: \nConsistent with a standard office environment, noise level is low with little to no extraordinary environmental factors.\nAthletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nMinimum Salary/Wage\nUSD$ 15.00 Hr.Maximum Salary/Wage\nUSD$ 23.50 Hr.","description_format":"text","description_chars":6710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Medicine","Physiotherapy & Rehabilitation"],"lifecycle":[{"event":"open","at":"2026-10-15T22:12:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":6,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/athletico-front-office-coordinator-float","json_url":"https://alion.io/job/athletico-front-office-coordinator-float.json","meta":{"generated_at":"2026-10-17T03:30:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1944263},"rest":"https://alion.io/mcp/rest/get_company?id=1944263"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fathletico-front-office-coordinator-float"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fathletico-front-office-coordinator-float"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fathletico-front-office-coordinator-float"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/athletico-front-office-coordinator-float\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fathletico-front-office-coordinator-float"}]}