{"id":2920556,"url":"https://alion.io/job/ati-business-fare-loader-senior-supervisor","title":"Fare Loader Senior Supervisor","company":{"id":3824411,"name":"ATI Business","domain":"atibusinessgroup.com","url":"https://alion.io/company/atibusinessgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":12,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":71,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia","South Tangerang, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4666},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T08:56:51Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T14:13:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Are you an experienced leader who thrives in managing large teams and navigating a fast-paced operational environment? Do you have strong analytical skills, excellent communication abilities, and the versatility to work across different teams, systems, and client needs? If you're a proactive leader who enjoys tackling new challenges, driving operational performance, and building strong client relationships in an international environment, we'd love to hear from you.\nWe are looking for a Fare Loader Senior Supervisor to lead day-to-day operations for our overseas clients. Reporting to the Manager, you'll oversee a team of 50+ members through Team Leaders, ensuring operational targets and client SLAs are met while fostering team engagement, strengthening client relationships, and driving continuous improvement.\nKey Responsibilities\n Oversee daily fare loading operations to ensure accurate and timely loading, updating, and maintenance of fare data in accordance with client requirements, operational procedures, and service-level agreements (SLAs).\nLead and support Team Leaders in managing daily workloads, team productivity, quality standards, and employee performance and development.\nMonitor operational performance and data accuracy, including productivity, turnaround time, error rates, and SLA achievement, and implement corrective actions where needed.\nServe as the escalation point for complex fare loading issues, data discrepancies, system-related challenges, and service delivery concerns, ensuring timely investigation and resolution.\nSupport the Operations Manager in client communication, operational reporting, performance reviews, and continuous improvement initiatives.\nIdentify opportunities to improve operational efficiency by reviewing workflows, strengthening quality controls, and ensuring consistent adherence to client-specific procedures.\n Maintain team engagement and service consistency through effective communication, coaching, and coordination across the operation.\nIs this you?\nBachelor's degree in any major, preferably from a reputable university.\nMinimum 2 years of leadership or supervisory experience, preferably managing large teams through Team Leaders or frontline supervisors.\nPreferably has a background in travel, airline operations, data entry, or customer-facing operations.\nFluent in English, with a minimum proficiency level of CEFR C1.\nStrong analytical, problem-solving, communication, and interpersonal skills.\nIntermediate proficiency in Microsoft Excel, with strong data literacy and a data-driven approach to operational performance management.\nAdaptable and versatile, with the ability to manage competing priorities and respond effectively to changing operational and client requirements.\nProfessional and confident in communicating with clients, Team Leaders, and team members.\nWillingness to work at both Central Jakarta and BSD City, as required by operational needs.\nWillingness to work flexible hours, including rotating shifts in a 24/7 operational environment.","description_format":"text","description_chars":3034,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel 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