{"id":1312912,"url":"https://alion.io/job/atibusinessgroup-data-infrastructure-support-engineer","title":"Data & Infrastructure Support Engineer","company":{"id":3824411,"name":"ATI Business","domain":"atibusinessgroup.com","url":"https://alion.io/company/atibusinessgroup","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jakarta, Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"LLM","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"UiPath","optional":false},{"name":"Datadog","optional":true},{"name":"Grafana","optional":true},{"name":"Power Automate","optional":true},{"name":"Splunk","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-16T09:50:07Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-01T04:13:54Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Are you someone who enjoys troubleshooting technical issues, investigating what’s happening behind the scenes, and finding the root cause of unfamiliar problems? Do you feel comfortable working with logs, dashboards, alerts, and monitoring tools to turn incidents into clear diagnoses and solutions?\nWe’re looking for a Data & Infrastructure Support Engineer to join our team at ATI Business Group. In this role, you’ll be the first point of contact for data and infrastructure incidents, investigating issues, reviewing logs and monitoring tools, forming an initial diagnosis, and either resolving the issue or escalating it with clear supporting context. As our technology environment continues to evolve, you’ll also have opportunities to develop your skills in RPA and AI/LLM support, working alongside the relevant engineering teams.\nKey Responsibilities\nAct as the first point of contact for data and infrastructure support incidents, investigating issues and either resolving or escalating them appropriately.\nReview logs, dashboards, alerts, and monitoring tools to identify probable causes and distinguish between temporary and systemic issues.\nSupport the health and availability of servers, cloud services, networking, storage, and data platforms, including troubleshooting connectivity, performance, and availability issues.\nMonitor and troubleshoot data pipelines, ETL/ELT jobs, data warehouses, and scheduled processes, including job failures, data quality issues, latency, and throughput problems.\nManage support tickets and queues within agreed SLA, keeping stakeholders informed and documenting investigation and resolution steps.\nEscalate complex or unresolved issues to Level 2/3 or specialist teams with clear diagnostic information.\nFollow existing troubleshooting runbooks and contribute to improving documentation and procedures based on newly identified issues.\nAs you develop in the role, gain exposure to RPA support, including UiPath environments, robot health, queues, transactions, and basic automation exception triage.\nBuild longer-term exposure to AI/LLM-powered solutions, supporting basic monitoring and incident triage alongside the relevant engineering teams.\nIdentify opportunities to improve monitoring, alerting, documentation, and support processes to reduce recurring incidents and manual effort.\nIs this you?\nBachelor’s degree in Computer Science, Information Technology, Information Systems, Software Engineering, or a related technical field.\nExperience in technical support, service desk, infrastructure support, data operations, or a similar technical environment.\nA strong troubleshooting mindset with the ability to investigate unfamiliar issues methodically and reach an initial diagnosis.\nComfortable working with logs, dashboards, alerts, and observability/monitoring tools such as Grafana, Datadog, Azure Monitor, Splunk, or similar.\nFamiliarity with SQL, basic data querying, and data pipeline/ETL concepts.\nUnderstanding of cloud infrastructure fundamentals across Azure, AWS, or GCP, including VMs, storage, and basic networking.\nBasic scripting skills in Python, PowerShell, or similar languages for troubleshooting and routine operational checks.\nFamiliarity with ITSM tools such as Jira Service Management, ServiceNow, or equivalent, including incident management, escalation, and SLA processes.\nAble to follow and contribute to technical runbooks and documentation, with clear communication skills for handovers and escalations.\nExposure to UiPath or other RPA platforms, including UiPath Orchestrator, robots, queues, or transactions, is a plus.\nExposure to Microsoft Power Automate, AI/LLM-powered applications, or related automation technologies is also a plus.","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-26T17:42:15Z"}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/atibusinessgroup-data-infrastructure-support-engineer","json_url":"https://alion.io/job/atibusinessgroup-data-infrastructure-support-engineer.json","meta":{"generated_at":"2026-10-02T01:39:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2107,"day_limit":5000,"remaining_today":2893,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}