{"id":1250861,"url":"https://alion.io/job/atkinsrealis-support-analyst-ii-2","title":"Support Analyst II","company":{"id":8926,"name":"AtkinsRéalis","domain":"atkinsrealis.com","url":"https://alion.io/company/atkinsrealis","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":427,"ghost_share":0.002,"stale_share":0.637,"repost_share":0.009,"time_to_fill_p50_days":42,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":23000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":755},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-29T00:19:25Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Job Description\nOverview\nThe HR Systems Support Analyst is responsible for providing functional and operational support for the organization's Workday platform and associated HR modules (HCM, Core HR, Talent & Performance, Compensation, Benefits, Learning, Recruiting, Absence Management, Organization Management, Security Admin etc.). The role ensures stable, secure, and efficient operation of Workday, supports HR business processes, resolves system issues, participates in configuration and enhancement activities, and drives continuous improvement of HR technology services.\nThe analyst will work closely with HR stakeholders, product owners, IT teams, vendors, and business users to deliver high-quality support and optimize the employee experience.\nYour Role\nWorkday and Oracle HRMS Production Support\nProvide Level 2 support for Workday and Oracle HRMS modules.\nManage and resolve incidents, service requests, and platform issues within agreed SLAs.\nPerform root cause analysis and recommend corrective actions.\nMaintain knowledge articles and support documentation.\nTroubleshoot and resolve system issues related to Workday functionality, security, integrations, and business processes.\nIntegration Support\nMonitor and support integrations between Workday and enterprise applications.\nAssist in troubleshooting inbound and outbound integration failures.\nWork with integration teams and vendors to resolve issues.\nSupport testing and deployment of new integrations.\nRelease and Change Management\nParticipate in Workday bi-annual releases.\nAssess impact of new Workday features and enhancements.\nPerform regression testing and user acceptance testing.\nSupport deployment of configuration changes and new functionality.\nMaintain release documentation and testing evidence.\nKnowledge Management and Continuous Improvement\nCreate and maintain knowledge articles, procedures, and support documentation.\nIdentify opportunities for automation and process simplification.\nRecommend improvements to HR processes and Workday functionality.\nContribute to operational excellence initiatives and service improvements.\nReporting and Data Management\nDevelop and maintain standard and custom Workday reports.\nSupport data validation and data quality initiatives.\nInvestigate and resolve reporting discrepancies.\nProvide operational metrics and KPI reporting.\nSupport HR data governance processes.\nAbout You\nBachelor's degree in Information Technology, Human Resources, Computer Science, or related discipline.\n3-5 years of experience supporting Workday systems.\nExperience supporting HR business processes and HR technology platforms.\nExperience in application support, incident management, and problem resolution.\nExperience working within service management environments.\nExperience managing vendors and global support teams.\nStrong analytical and troubleshooting skills.\nExcellent communication and stakeholder management skills.\nWorkday HCM / Security / Integrations certifications.\nExperience with Workday integrations (EIB, Studio, Core Connectors).\nExperience supporting global HR operations.\nITIL Foundation or higher certification.\nRewards & Benefits\nExplore the rewards and benefits that help you thrive - at every stage of your life and your career.\nThis includes:\nComprehensive life insurance coverage.\nPremium medical insurance for you and your dependents.\nGenerous annual leave balance.\nFlexible and hybrid work solutions.\nRemote work opportunities outside of country.\nCompany gratuity scheme.\nDiscretionary bonus program.\nRelocation assistance.\nEmployee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.\nSeize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.\nAbout AtkinsRéalis\nWe're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.\nFind out more.\nWorker Type\nEmployeeJob Type\nRegularAt AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. 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