{"id":2929656,"url":"https://alion.io/job/atlantic-health-app-systems-analyst-iii","title":"App Systems Analyst III","company":{"id":1840344,"name":"Atlantic Health","domain":"atlantichealth.org","url":"https://alion.io/company/atlantichealth","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":45,"ghost_share":0,"stale_share":0.778,"repost_share":0.022,"time_to_fill_p50_days":9,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morristown, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Twilio","optional":false}],"status":"live","first_seen_at":"2026-10-20T10:38:19Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-06T16:29:33Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"As an experienced Epic MyChart Analyst, you are a vital member of the ISS Population Health - Patient Experience/Engagement team providing direct support to the development and implementation of Patient Experience/Engagement and Digital programs. This role requires a customer-focused, data-driven, strategic, organized, innovative, and passionate communicator who strives to effectively help patients, clinicians and healthcare team members engaged in a variety of digital health services. Analyst will bring a strong analytical, and problem-solving background with an agile development mindset. Acts as the liaison supporting AHS entities who provide digital health services, including administration, providers, and staff for digital health related services. Stays abreast of new, available, and upcoming technologies and methodologies. Partners with Training team on creation of content for staff end-user training, proactively minimize the number of service desk requests and improve efficiency\nThe ideal resource would have previous experience working with health systems on Epic MyChart implementation, optimization, and support.\nEducation:\nMinimum of a HS Diploma / GED\nQuals:\n5 plus years of experience in building and implementing Epic MyChart\n5 plus years of experience in supporting healthcare patient portal and patient engagement websites\nExcellent time management skills\nStrong analytical and multi-tasking skills\nImplemented Video Visits and Video on Demand in MyChart with any Epic integrated video platform.\nExperience with Health Communication systems like WELL Health, Twilio, SpinSCi, TeleVox.\nExperience in working on a multi-facility, multi-clinic, healthcare organization\nExperience in customizing web applications and websites like MyChart\nRuns queries to report on various metrics.\nDevelops and monitors testing scenarios and methodologies to demonstrate system efficiency. \nPrepares and maintains documentation on testing plans.\nExperience with Direct/Open scheduling, e-Check in, Patient Questionnaires, TeleHealth (e-visits, video visits, etc.), MyChart mobile app, Result Release, or similar projects.\nUnderstanding of hospital and ambulatory operations and workflows including patient portals and mobile devices.\nSolves complex problems and takes a new perspective on existing solutions; 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