{"id":2937900,"url":"https://alion.io/job/atlanticare-patient-experience-coordinator","title":"Patient Experience Coordinator","company":{"id":2227813,"name":"AtlantiCare","domain":"atlanticare.org","url":"https://alion.io/company/atlanticare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":44,"ghost_share":0,"stale_share":0.659,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galloway, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1667},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T16:34:32Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T16:15:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Minimum Qualifications:\nBachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.\nWell-developed communication and organizational skills required to effectively coordinate plan development and implementation.\nPOSITION SUMMARY\nThe Patient Experience Coordinator is responsible for developing and implementing policies, practices and standards that support established customer experience goals for integration across the system. This position also reports customer experience data and trends to supported departments and assists with performance improvement efforts.\nThe Patient Experience Coordinator builds and maintains strong relationships with internal and external customers and community groups to assess patient needs, concerns and expectations.This position develops and implements an effective customer experience plan that clearly establishes standards for the delivery of patient centered care to a diverse population. The Patient Experience Coordinator monitors progress towards customer service goals and makes recommendations for continuous improvement.It is the responsibility of this position to provide education and training for all staff on customer experience issues and standards.\nThe Patient Experience Coordinator reports to the Director of Patient Experience to establish and deploy best practices across the system. The Patient Experience Coordinator ensures uniformity across AtlantiCare sites and provides feedback for improvement.\nThis position collaborates on organizational teams to integrate patient centered care concepts and operationalize initiatives.\nThis position supports organizational goals by providing quality customer experience, serving as a role model for patient centered care, participating in performance improvement efforts and demonstrating a commitment to the organizational mission, vision and values.\nQUALIFICATIONS\nEDUCATION: Bachelor’s Degree in related field is required. In lieu of degree, the minimum education of a High School Diploma or equivalent, and 5-10 years of experience in customer experience is required.\nLICENSE/CERTIFICATION:\nEXPERIENCE: Well developed communication and organizational skills required to effectively coordinate plan development and implementation. Strong working knowledge of publicly reported customer experience data preferred. Keen sense of customer focus required. Patient centered care education and training preferred.\nPERFORMANCE EXPECTATIONS\nExhibits the competencies related to environment of care, infection control, safety, performance improvement, and organizational values as listed on the Performance Evaluation/Competency Checklist.\nDemonstrates the ability to perform the department specific competencies as listed on the Performance Evaluation/Competency Checklist.\nMeets mutually agreed upon goals and objectives established annually with the Director of Customer Experience\nWORK ENVIRONMENT\nPotential for exposure to the hazards and risk of the hospital environment, including exposure to infectious disease, hazardous substances, and potential injury.\nThe essential functions for this position are listed on the Assessment and Evaluation Tool.\nREPORTING RELATIONSHIP\nThis position reports to Director of Patient Experience.\nThe above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.","description_format":"text","description_chars":3614,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Urgent & Emergency Care","Hospitals & Health Systems","Primary Care & Medical Centers"],"lifecycle":[{"event":"open","at":"2026-10-20T16:34:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":64,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/atlanticare-patient-experience-coordinator","json_url":"https://alion.io/job/atlanticare-patient-experience-coordinator.json","meta":{"generated_at":"2026-10-23T16:57:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25705,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2227813},"rest":"https://alion.io/mcp/rest/get_company?id=2227813"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlanticare-patient-experience-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlanticare-patient-experience-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlanticare-patient-experience-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlanticare-patient-experience-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlanticare-patient-experience-coordinator"}]}