{"id":3256283,"url":"https://alion.io/job/atlanticus-help-desk-engineer","title":"Help Desk Engineer","company":{"id":4429975,"name":"Atlanticus","domain":"atlanticus.com","url":"https://alion.io/company/atlanticus","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"PowerShell","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-26T02:11:42Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T19:30:29Z","board_verified":false,"closed_at":"2026-11-05T19:30:29Z","days_open":10,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":10},"description":"Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms.\nWe're looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and is constantly looking for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service.\nPrimary Responsibilities\nEnd User Support\nProvide Tier 1 and Tier 2 technical support for Windows and macOS endpoints. \nTroubleshoot hardware, operating system, application, network connectivity, VPN, printer, and peripheral issues. \nDeliver remote and onsite support for employees in a fast-paced enterprise environment. \nManage incidents through completion while providing timely communication and exceptional customer service. \nBuild trusted relationships with business users by providing professional, responsive, and solution-oriented support. \nParticipate in an after-hours on-call rotation as required. \nEndpoint Administration\nBuild, image, provision, deploy, and refresh Windows and macOS laptops. \nConfigure new employee workstations and perform hardware lifecycle replacements. \nSupport Microsoft Intune device enrollment, compliance policies, application deployment, and endpoint management. \nAdminister Jamf Pro for macOS device management, software deployment, and policy enforcement. \nSupport Microsoft Autopilot and modern endpoint provisioning processes. \nMaintain accurate hardware inventory and asset management records. \nIdentity & Productivity Services\nSupport Active Directory user and group administration, password resets, account provisioning, and basic Group Policy troubleshooting. \nTroubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications. \nSupport Microsoft Entra ID authentication and Multi-Factor Authentication (MFA). \nPatch & Endpoint Management\nDeploy and monitor Microsoft Windows updates using Microsoft Intune and WSUS. \nManage third-party application patching using enterprise tools \nMonitor patch compliance, investigate failed deployments, and remediate endpoint vulnerabilities. \nSupport endpoint security and ensure systems remain compliant with corporate standards. \nVirtual Desktop & Enterprise Technologies\nSupport AWS WorkSpaces virtual desktop environments, including provisioning, troubleshooting, and user support. \nAssist with enterprise collaboration technologies, conferencing equipment, mobile devices, printers, and other endpoint technologies. \nWork closely with Infrastructure, Security, and Cloud Engineering teams to resolve complex technical issues. \nContinuous Improvement & Automation\nIdentify opportunities to automate repetitive IT tasks using PowerShell or other scripting tools. \nContribute to process improvements that enhance the end-user experience and improve operational efficiency. \nCreate and maintain technical documentation, knowledge base articles, and standard operating procedures. \nRecommend improvements to desktop standards, deployment processes, and service delivery.\nQualifications\nYou’re a great fit if you have\n3-5 years of experience in a Help Desk, Desktop Support, or End User Computing role within a Microsoft enterprise environment.\nStrong experience supporting Windows 11 and macOS devices. \nExperience with Microsoft Active Directory, Microsoft 365, and Microsoft Entra ID. \nHands-on experience with Microsoft Intune endpoint management. \nExperience managing Windows Updates using Intune and/or WSUS. \nExperience with Jamf Pro for macOS management. \nExperience with enterprise patch management solutions such as ManageEngine Endpoint Central, NinjaOne, Action1, or similar products. \nExperience imaging, deploying, and provisioning enterprise laptops. \nExperience supporting AWS WorkSpaces or other virtual desktop environments. \nFamiliarity with networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless networking. \nExperience working with IT Service Management (ITSM) ticketing systems. \nPreferred\nExperience with Microsoft Autopilot. \nExperience with PowerShell scripting or automation. \nMicrosoft, Apple, or CompTIA certifications are a plus. \nExperience supporting enterprise collaboration and conference room technologies. \nSkills & Competencies\nThe ideal candidate demonstrates:\nOutstanding customer service and \"bedside manner.\" \nStrong communication and interpersonal skills. \nA positive attitude with a willingness to learn and take on new challenges. \nExcellent troubleshooting and analytical thinking. \nA proactive, \"go-getter\" mentality with a strong sense of ownership. \nAbility to prioritize multiple tasks in a fast-paced environment. \nStrong attention to detail and organizational skills. \nA passion for continuous improvement, automation, and process optimization. \nA collaborative team-first mindset with the ability to work independently when needed. \nWhy You’ll Love Working Here\nThis isn’t just a job, it’s a place to lead, grow, and thrive. If you believe in your skills and drive, we’ll provide the resources and support to help you succeed.\nBenefits include\nGenerous PTO and holiday schedule \n401(k) with company match \nEmployee stock purchase plan \nOngoing training (lunch & learns, financial and health webinars) \nTeam volunteer outings \nAtlanticus is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, sexual orientation, age, veteran status, disability, or other protected status.","description_format":"text","description_chars":5852,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-26T02:11:42Z"},{"event":"close","at":"2026-11-05T19:30:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 18 · green card filings: 5","filings_12m":18,"filings_prev_12m":12,"green_card_filings_12m":5,"median_offered_wage_usd":121413,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/atlanticus-help-desk-engineer","json_url":"https://alion.io/job/atlanticus-help-desk-engineer.json","meta":{"generated_at":"2026-11-07T10:52:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10295,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4429975},"rest":"https://alion.io/mcp/rest/get_company?id=4429975"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlanticus-help-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlanticus-help-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlanticus-help-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlanticus-help-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlanticus-help-desk-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3256283}},{"tool":"search_jobs","arguments":{"company":"atlanticus.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3256283},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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