# Help Desk Engineer

Atlanticus is seeking a customer-focused, highly motivated Help Desk Engineer to join our Infrastructure & Operations team in Wilmington, DE. This role supports a modern enterprise environment consisting of Windows and macOS devices, Microsoft 365, Active Directory, Microsoft Intune, and enterprise endpoint management platforms. We're looking for someone who enjoys solving problems, takes ownership, builds strong relationships with end users, and is constantly looking for ways to improve processes through automation and standardization. The ideal candidate is a self-starter with excellent communication skills, strong technical troubleshooting abilities, and a passion for delivering exceptional customer service. Primary Responsibilities End User Support Provide Tier 1 and Tier 2 technical support for Windows and macOS endpoints. Troubleshoot hardware, operating system, application, network connectivity, VPN, printer, and peripheral issues. Deliver remote and onsite support for employees in a fast-paced enterprise environment. Manage incidents through completion while providing timely communication and exceptional customer service. Build trusted relationships with business users

- **Id**: 3256283
- **Url**: <https://alion.io/job/atlanticus-help-desk-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: on_site
- **Hiring geo confidence**: inferred
- **Hiring countries total**: 0
- **Experience years min**: 3
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: closed
- **First seen at**: 2026-10-26T02:11:42Z
- **Employer posted date**: 2026-10-26
- **Last verified at**: 2026-11-05T19:30:29Z
- **Board verified**: no
- **Closed at**: 2026-11-05T19:30:29Z
- **Days open**: 10
- **Description format**: text
- **Description chars**: 5852
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Financial Services

## Company

- **Id**: 4429975
- **Name**: Atlanticus
- **Domain**: atlanticus.com
- **Url**: <https://alion.io/company/atlanticus>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Paycom

## Technologies

- **Active Directory** — Optional: no
- **AWS** — Optional: no
- **DHCP** — Optional: no
- **DNS** — Optional: no
- **ITSM** — Optional: no
- **Microsoft Entra ID** — Optional: no
- **OneDrive** — Optional: no
- **Outlook** — Optional: no
- **PowerShell** — Optional: no
- **TCP/IP** — Optional: no
- **VPN** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 10

## Requirements

- **Experience years min**: 3
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-10-26T02:11:42Z
- Event: close; At: 2026-11-05T19:30:29Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 18 · green card filings: 5; Filings 12m: 18

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.