{"id":2483837,"url":"https://alion.io/job/atlantis-concierge","title":"Concierge","company":{"id":1801789,"name":"Atlantis","domain":"atlantisbahamas.com","url":"https://alion.io/company/atlantisbahamas","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nassau, Bahamas"],"countries":["BS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":79000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":313},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:04:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-16T11:16:42Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Main Duties & Responsibilities:\nDeliver outstanding guest service and create memorable guest experiences.\nCoordinate dining, transportation, entertainment, and other guest reservations.\nFacilitate VIP arrivals, amenities, special requests, and personalized services.\nRegister and check out guests, ensuring accuracy of guest information and transactions.\nManage guest inquiries, requests, and concerns, resolving issues promptly and professionally.\nMaintain detailed knowledge of resort facilities, services, events, and operating hours.\nConduct guest follow-up communications and support guest satisfaction initiatives.\nAnswer telephone calls in accordance with company service standards.\nMaintain control of guest room keys, safe deposit boxes, and confidential information.\nProcess room reservations and support front desk and guest services operations as needed.\nBalance cash transactions, paperwork, and daily operational reports.\nMonitor lobby activity and report safety, security, or service concerns.\nEnsure work areas, equipment, and service stations are organized and operational.\nAdhere to all company policies, service standards, and safety procedures.\nParticipate in training sessions, meetings, and other assigned duties as required.\nSupport emergency response procedures and guest-related communications when necessary.\n The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.\nRequired Qualifications:\nHigh school diploma required; college degree preferred.\nMinimum three years of Guest Services, Concierge, or VIP Services experience, or one year in a supervisory role.\nStrong customer service, communication, and problem-solving skills.\nProficiency in Microsoft Office applications.\nExcellent English communication skills; additional languages are an asset.\nCPR/AED certification and emergency response training preferred.\nAbility to work flexible shifts in a 24-hour operation.\nWhy Join Atlantis?\nJoin a world-class team where exceptional service, professional growth, and exciting career opportunities come together. 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