{"id":3260704,"url":"https://alion.io/job/atlas-copco-group-field-technique-engineer","title":"Field Technique Engineer","company":{"id":1956337,"name":"Atlas Copco Group","domain":"atlascopcogroup.com","url":"https://alion.io/company/atlascopcogroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-26T05:02:48Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T23:08:03Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Your role\nAs a Field Technique Engineer, your mission is to [Provide advanced technical support to the Chamber Service Operations organization by resolving complex technical issues, conducting root cause analysis, and developing effective technical solutions.Act as the technical escalation point for Field Service Engineers and Service Team Leaders, helping improve service quality, operational efficiency, equipment reliability and customer satisfaction.].You will report to [Field Technique Team Leader ].\nYou will\nTechnical Support\nProvide advanced technical support for complex product, chamber and system-related issues.\nAct as the technical escalation point for Field Service Engineers and Service Team Leaders.\nSupport troubleshooting and resolution of critical customer service cases.\nRoot Cause Analysis & Problem Solving\nLead technical investigations for recurring or complex equipment issues.\nPerform root cause analysis and recommend corrective and preventive actions.\nSupport continuous improvement of service quality and reliability.\nService Operations Support\nProvide technical guidance during major maintenance activities, overhauls and complex repairs.\nAssist service teams in improving troubleshooting effectiveness and first-time fix rates.\nSupport implementation of technical updates and service improvements.\nTraining & Knowledge Sharing\nDeliver technical coaching and training to Field Service Engineers.\nDevelop and maintain technical documentation, troubleshooting guides and best practices.\nPromote knowledge sharing across the service organization.\nProduct & Technical Interface\nWork closely with Product Companies and Global Technical Support teams to resolve complex technical issues.\nSupport field validation of product updates and technical solutions.\nEscalate unresolved issues through appropriate technical channels.\nSafety, Quality & Compliance\nEnsure all activities comply with Edwards EHS, Quality and Compliance requirements.\nSupport continuous improvement of safety and service standards.\nTo succeed, you will need\nWe encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.\nEducation\nBachelor's degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Semiconductor Engineering or related disciplines.\n Experience\nMinimum 5 years of experience in semiconductor equipment, vacuum technology, chamber systems or related technical support functions.\nStrong troubleshooting and problem-solving experience.\nExperience supporting field service organizations is preferred.\nIn return, we offer\nCulture of trust and accountability\nLifelong learning and career growth\nInnovation powered by people\nComprehensive compensation and benefits\nHealth and well-being\nJob location\nOption 1: On-Site\nThis role requires you to work on-site at our office in Beijing, . 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