{"id":2844012,"url":"https://alion.io/job/atlas-copco-group-it-operations-emea-end-user-computing-team-lead","title":"IT Operations EMEA - End User Computing Team Lead","company":{"id":1956337,"name":"Atlas Copco Group","domain":"atlascopcogroup.com","url":"https://alion.io/company/atlascopcogroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Defender","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-10-19T10:21:34Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-23T08:44:27Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Your day-to-day\nThe main responsibilities of this role are:\nLead the EUC Operations Support team in AtlasCopco EMEA .\nSupport the people in the team to develop their full potential.\nDrive a culture of lifelong learning. Develop the knowledge and capabilities of your team and team members.\nEnsure incidents & standard service requests are handled and resolved according to the agreed SLA’s.\nGuarantee the change process for EUC scope in the region.\nGuarantee the stability & compliance of the service by implementing and maintaining pro-active monitoring and performing regular health checks.\nDocument and follow up on known issues.\nReport quality issues on the solutions you need to support to the solution owners and specialist in the region.\nWork closely together with the Solutions & Architecture team to onboard the support of new solutions and partners.\nTo drive pro-activity and automation to ensure incidents are prevented and the service remains healthy and compliant.\nYour skills and experience\nYou have knowledge and proven experience in the below technologies.\nMicrosoft System Center Configuration Manager/Microsoft Endpoint Configuration Manager\nIntune & Mobile Device Management\nWindows 11\nOffice 365\nClient hardware\nManaging Antivirus software. Microsoft Defender is a plus\nScripting - Powershell\nPC Imaging deployment & more specific Autopilot\nBitlocker\nGeneral Active Directory knowledge required to support Pc’s and users:Group policies\nUser & PC objects\nLogon scripts\n\nPrinters\nAzure Virtual Desktop\n\n- Build the experience and knowledge of leading teams.\n- Strong customer focus.\n- High focus on impactful and customer-oriented communication.\n- Strong Technical Background in End User Computing : SCCM, Intune,\n- Comfortable with working in a highly matrix global environment\n- Business acumen and internal knowledge of policies\n- Comfortable with working in a highly matrix global environment\n- Ability to implement standards and operating metrics.\nPersonality Requirements\nCompetency is more than ever a combination of knowledge, experience, and attitude.\n\nKey behaviors of our Team Lead are:\n- Leadership and people management skills.\n- A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations\n- A person that takes ownership\n- A team player and natural diplomat who interacts and unites team members, customers, all stakeholders\n- A quality minded influencer that comes with solutions to make things happen and who can transform his mission into strategy, turn the strategy into action\n- A methodical and structured achiever who can plan, organize, prioritize, assess, adapt\nand deliver the promise\n-A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency\n- An innovative \"there is always a better way\" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation.\n- Open-minded with a global mindset, curious to understand and learn new perspectives\n- A person who complies with our DNA => Commitment - Interaction - Innovation\nYour compensation and benefits\nWe offer compensation that reflects the skills, experience, and responsibilities of the role. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.\nChoose your career with us!\nThe Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.\nPassionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.\nWe are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager - there is always an Atlas Copco way open for you.\nWhen you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions - but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.\nAt Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.\nAttractive benefits Include:\nA friendly, family-like atmosphere\nPlenty of opportunities to grow and develop\nA culture known for respectful interaction, ethical behavior, and integrity\nAn organization that uses diversity as a driver of performance\nPotential to see your ideas realized and to make an impact\nNew challenges and new things to learn every day\nAccess to global job opportunities, as part of the Atlas Copco Group\nCompetitive Salary based on knowledge, skills, and experience plus extra-legal benefits\nWhy it is great to work with us\nYour career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.\nApplication process\nOur selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. 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