{"id":3600876,"url":"https://alion.io/job/atlas-copco-group-sr-service-engineer-software-support","title":"Sr. Service Engineer - Software Support","company":{"id":1956337,"name":"Atlas Copco Group","domain":"atlascopcogroup.com","url":"https://alion.io/company/atlascopcogroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-02T08:49:32Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-10T23:11:10Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Your role\nAs a Software Support Engineer for PivotWare, your mission is to provide expert technical support, installation, and maintenance services for our process control and MES solutions. You will play a vital role in ensuring high system availability, seamless customer operations, and continuous improvement in line with industry requirements. By leveraging your technical expertise, you will help our customers maximize the performance and reliability of their production systems.\nYour day-to-day\nHandle customer support tickets via the internal ticketing system and ensure resolution within defined SLAs.\nPerform installation and commissioning of PivotWare solutions at customer sites.\nProvide remote and on-site technical support for troubleshooting software and hardware issues.\nConduct customer training on PivotWare software, workflow configuration, and usage.\nCoordinate with global support teams for escalated issues and knowledge transfer.\nPeriodically review logs/reports and perform preventive checks to ensure system stability.\nPrepare and maintain technical documentation, installation reports, and training material.\nSupport data-driven solutions (e.g., DeMeter) including configuration, monitoring, and handling of NoSQL databases.\nYour skills and experience\nFamiliarity with PivotWare, Process Control, or MES systems.\nHands-on experience with SQL databases (queries, basic administration).\nStrong knowledge of PLC systems and industrial control.\nGood understanding of Electrical & Electronics fundamentals.\nCustomer-facing communication and presentation skills.\nExcellent troubleshooting and analytical skills.\nUnderstanding of assembly processes and production workflows.\nExposure to flowchart-based/no-code logic builders.\nUnderstanding of industrial communication protocols (Ethernet/IP, Modbus, TCP/IP, Open protocol etc).\n\nYour compensation and benefits\nAt Desoutter Tools, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.\nBeyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Desoutter Tools, we support our people in building long-term careers while making a meaningful impact through their work.\nYour job location\nPune, India\nWhy it is great to work with us\nYour career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.\nApplication process\nOur selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:\nTalent Acquisition: Aruna Vishal Shinde","description_format":"text","description_chars":3650,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-02T08:49:32Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":7,"expected_fill_days":12,"reasons":["conf:5","velocity","win:mid","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/atlas-copco-group-sr-service-engineer-software-support","json_url":"https://alion.io/job/atlas-copco-group-sr-service-engineer-software-support.json","meta":{"generated_at":"2026-11-10T23:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1463,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1956337},"rest":"https://alion.io/mcp/rest/get_company?id=1956337"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlas-copco-group-sr-service-engineer-software-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlas-copco-group-sr-service-engineer-software-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlas-copco-group-sr-service-engineer-software-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlas-copco-group-sr-service-engineer-software-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlas-copco-group-sr-service-engineer-software-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3600876}},{"tool":"search_jobs","arguments":{"company":"atlascopcogroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3600876},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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