{"id":3763558,"url":"https://alion.io/job/atlas-technica-internal-support-engineer","title":"Internal Support Engineer","company":{"id":4417940,"name":"Atlas Technica","domain":"atlastechnica.com","url":"https://alion.io/company/atlastechnica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Lima, Peru"],"countries":["PE"],"hiring_countries":["PE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"MS SQL","optional":true},{"name":"MySQL","optional":true},{"name":"Power BI","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-11-04T18:32:34Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T09:53:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Title: Internal Support Engineer\nReports to: Internal Support Manager\nDepartment: Internal Support\nLocation: Lima, Peru - Remote\nAbout Atlas Technica\nAtlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.\nWe value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!\nPosition Overview\nWe are seeking an Internal Support Engineer to join our Internal Support team and help support the technology experience of Atlas Technica Team Members. Unlike our client-facing Support engineering roles, this position is focused on the systems, applications, devices, and technology services used internally across Atlas.\nThe Internal Support Engineer will provide day-to-day technical support to employees while helping administer, improve, document, and automate the platforms that enable our teams to work effectively. This individual will work with a variety of Microsoft technologies, cloud services, business applications, vendors, and internal systems while supporting employee access, troubleshooting, and technology operations.\nThe successful candidate will combine strong technical troubleshooting skills with organization, communication, curiosity, and a continuous-improvement mindset. This role is well suited for someone who enjoys resolving user issues while also identifying opportunities to improve processes, automation, security, documentation, and scalability.\nPosition Responsibilities:\nProvide remote technical support to Atlas Technica Team Members across internal systems, applications, devices, and workplace technologies\nSupport employee onboarding, offboarding, access provisioning, account administration, and other internal technology lifecycle activities\nAdminister and support Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID\nTroubleshoot employee issues involving Microsoft Windows, Microsoft Office applications, authentication, connectivity, collaboration tools, and other internal business applications\nManage and support systems, applications, and tools used by Atlas Team Members to perform their day-to-day responsibilities\nResearch, evaluate, implement, and support new systems and technologies that improve internal efficiency, security, reliability, and scalability\nIdentify repetitive or manual processes and develop automation or workflow improvements where appropriate\nCreate and maintain technical documentation, support procedures, knowledge-base content, and internal best practices\nPartner with the Internal Support Manager to identify priorities, improve support processes, and contribute to the team’s technical direction\nProactively identify technology, operational, security, or process risks and recommend practical improvements\nBuild strong cross-functional relationships and collaborate effectively with technical and non-technical teams across Atlas\nParticipate in broader organizational initiatives designed to improve internal systems, processes, employee experience, and technology capabilities\nRequirements:\nRelevant professional experience in IT support, systems administration, internal IT, systems engineering, or a related technical environment\nStrong hands-on experience supporting Microsoft Windows and Microsoft 365 environments\nExperience supporting or administering technologies such as Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Intune, and Microsoft Entra ID\nExperience supporting employee account administration, identity and access, device management, software applications, and common workplace technologies\nStrong troubleshooting and analytical skills with the ability to diagnose issues, identify root causes, and drive problems through resolution\nStrong written and verbal communication skills with the ability to support both technical and non-technical Team Members\nStrong organization, prioritization, documentation, and follow-through with the ability to manage multiple requests and initiatives\nDemonstrated ability to work independently, solve problems creatively, and take ownership within a remote environment\nBachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent relevant professional experience\nAbility to work remotely from Lima, Peru\nDesirable Qualities:\nExperience working within an internal IT function supporting a distributed or global workforce\nExperience within a Managed Service Provider or other technology-services environment\nExperience with Microsoft Azure services and cloud-based administration\nExperience with Microsoft SQL Server, MySQL, or related database technologies\nExperience creating or supporting Power BI reports, dashboards, or operational reporting\nExperience with PowerShell, workflow automation, scripting, or other process-automation tools\nFamiliarity with endpoint management, identity and access management, security controls, and modern workplace technologies\nExperience improving employee onboarding, support workflows, technical documentation, or internal IT processes\nAtlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":5945,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Peru","iso":"PE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-11-04T19:19:34Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":34,"reasons":["conf:0","urgency","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/atlas-technica-internal-support-engineer","json_url":"https://alion.io/job/atlas-technica-internal-support-engineer.json","meta":{"generated_at":"2026-11-06T13:36:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25009,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417940},"rest":"https://alion.io/mcp/rest/get_company?id=4417940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlas-technica-internal-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlas-technica-internal-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlas-technica-internal-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlas-technica-internal-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlas-technica-internal-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3763558}},{"tool":"search_jobs","arguments":{"company":"atlastechnica.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3763558},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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