{"id":2293345,"url":"https://alion.io/job/atlascopcogroup-onsite-service-engineer-2","title":"Onsite Service Engineer","company":{"id":1956337,"name":"Atlas Copco Group","domain":"atlascopcogroup.com","url":"https://alion.io/company/atlascopcogroup-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career sitemap","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T19:24:02Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-25T17:25:06Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Your role\nMajor Responsibilities\nAs an Onsite Service Engineer at Atlas Copco, you will play a critical role in ensuring the highest level of customer satisfaction by delivering expert onsite technical support and consultancy on our industrial tools and assembly systems. Your responsibilities will encompass a diverse range of tasks to maintain, troubleshoot, and optimize the performance of Atlas Copco equipment at customer sites.\nIndependent Service Execution: Lead installation, calibration, repair, and maintenance of Atlas Copco tools with precision. Perform software installation, debugging, and basic troubleshooting to ensure equipment operates seamlessly.\nService Planning and Implementation: Develop and manage service plans based on contractual obligations, ensuring that service delivery aligns with customer expectations and company standards.\nCustomer Training and Support: Deliver comprehensive training sessions on product operation to empower customers to utilize our products effectively and safely.\nQuality Assurance and Reporting: Conduct Walk The Line activities and provide detailed reports. Collect quality-related product information, manage warranty claims, and ensure timely resolution of customer complaints.\nIssue Resolution and Communication: Proactively follow up on open customer issues until resolved. Maintain excellent communication channels with customers, ensuring transparency and responsiveness.\nTeam Collaboration and Leadership: Mentor and guide on-site technicians to enhance their service capabilities. Escalate business and technical risks promptly to management for proactive mitigation.\n Operational Excellence: Accurately record work activities and timings in operational systems. Collect, analyze, and present key performance indicator (KPI) data to support continuous improvement efforts.\nTechnical Analysis and Support: Prepare technical problem-solving and root cause analysis reports to contribute to long-term service improvements.\nSafety and Compliance: Ensure strict adherence to Safety, Health, Environment, and Quality policies. Manage safety equipment and fire protection assets as needed.\nManagerial Support: Assist the team leader with service contract management and any additional duties as assigned by supervisors.\nThis role requires a collaborative and customer-oriented mindset, with an ability to work independently while embracing continuous improvement and innovation.\nTo succeed, you will need\nTo succeed, you will need:\nA college degree or higher in mechanical or electrical engineering. Degrees in computer science, information systems, or related software fields are advantageous.\nMinimum of 3 years of experience in aftermarket service for industrial products, with expertise in diagnostic, repair, and troubleshooting processes.\nStrong knowledge of mechanical, electronic, and electrical systems, including PLC, Fieldbus, and Ethernet technologies.\nProficiency with MS Office applications and competent PC skills.\nExcellent communication, presentation, and interpersonal skills.\nFluency in English with strong reading and writing skills.\nAttributes including customer focus, results-driven attitude, quick learning ability, self-motivation, independence, and teamwork orientation.\nWillingness to perform on-site services as required and awareness of urgency in task execution.\nIn return, we offer\nA culture of trust and accountability that empowers every team member to contribute their best\nContinuous lifelong learning opportunities and career development paths to support your growth within the company\nAccess to innovative projects where people power innovation and creativity\nA competitive and comprehensive compensation and benefits package designed to support your professional and personal well-being\nHealth and well-being initiatives, including support for physical and mental health\nA respectful and inclusive workplace culture where diversity is embraced and valued\nOpportunities to make an impact by applying your ideas and expertise in a global setting\nJob location\nOption 1: On-Site\nThis role is based at our Atlas Copco facility located in Nantong, China, within the Industrial Technique business area. Working on-site will allow for dynamic teamwork, direct customer engagement, and immediate response to technical service needs, contributing to enhanced operational efficiency and customer satisfaction.\nContact information\nTalent Acquisition Team: Alex Zhao","description_format":"text","description_chars":4450,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-10-11T19:24:02Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.677,"p_room":0.45,"age_days":13,"expected_fill_days":7,"reasons":["conf:3","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/atlascopcogroup-onsite-service-engineer-2","json_url":"https://alion.io/job/atlascopcogroup-onsite-service-engineer-2.json","meta":{"generated_at":"2026-10-25T18:01:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25846,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1956337},"rest":"https://alion.io/mcp/rest/get_company?id=1956337"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlascopcogroup-onsite-service-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlascopcogroup-onsite-service-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlascopcogroup-onsite-service-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlascopcogroup-onsite-service-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlascopcogroup-onsite-service-engineer-2"}]}