{"id":2569766,"url":"https://alion.io/job/atlassian-account-manager-strategic-3","title":"Account Manager, Strategic","company":{"id":182,"name":"Atlassian","domain":"atlassian.com","url":"https://alion.io/company/atlassian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":30,"ghost_share":0,"stale_share":0,"repost_share":0.067,"time_to_fill_p50_days":11,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Washington, United States","Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":168300,"max":219725,"currency":"USD","period":"year","gross":null,"usd_annual":219725},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false}],"status":"closed","first_seen_at":"2026-10-14T22:37:45Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-06T01:08:02Z","board_verified":false,"closed_at":"2026-11-06T01:08:02Z","days_open":22,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":22},"description":"Overview\nWorking at Atlassian\nAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.\nThe Team\nAtlassian is continuing to lead investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. We believe in the Atlassian values and want to use them as our compass in always refining and optimizing our go-to-market model.\nOur Account Management team is comprised of proactive and empathic account managers that own retention and accelerates expansion of Atlassians core products and services, contributing to the transformation of our largest Enterprise customers worldwide. You will increase revenue across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner with our Global Sales Team to lead Total Book of Business growth. Additionally, you will partner with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.\nYou will report to the Manager, Strategic Account Management.\nMore about you\nWe are looking for a commercial leader who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. You are experienced in managing multiple complex sales cycles concurrently and driving autonomous growth motions. You show excellence in discovery with the ability to engage with curiosity to identify strategic expansion and platform consolidation opportunities. You have a Don't f* the customer mentality-advocating for customer interests, solving complex problems, influencing outcomes, and aligning with Atlassian's strategy. You have 7+ years of relevant experience achieving revenue targets and accelerating expansion within an enterprise book of business.\nResponsibilities\nWhat You Will Do:\nAccelerate revenue growth and expansion across Atlassian's product portfolio and Solution Collections, from technical admins up to VP and C-level stakeholders.\n\nLead strategic account planning, whitespace mapping, and growth strategies across your assigned book of business.\n\nDevelop and expand Senior and Executive relationships over video and in-person.\n\nManage high-value, complex renewals and commercial expansions to secure long-term customer commitment and mitigate churn risk.\n\nLead growth opportunities and multi-million dollar sales cycles end-to-end.\n\nDrive platform consolidation, Data Center (on-prem)-to-Cloud migrations, and adoption of AI-powered capabilities (Rovo).\n\nConduct proactive executive value reviews to demonstrate ongoing ROI and align Atlassian solutions to customer strategic priorities.\n\nMaintain forecast accuracy and pipeline discipline for your owned book of business.\n\nIdentify portfolio risks early and execute mitigation plans before they impact customer satisfaction or retention.\n\nLead and support cross-functional alignment with Solution Engineering, Advisory Services, Support, and Product teams to support customer growth.\n\nQualifications\nYour background\n7+ years of experience in enterprise account management, quota-carrying SaaS sales, or customer success managing large enterprise customers.\n\n4+ years of experience selling and expanding Enterprise SaaS/Cloud solutions across a global account footprint.\n\nProven track record of consistently meeting or exceeding net retention, renewal, and expansion targets.\n\nExperience managing multi-million dollar annual contract values (ACVs) and complex, multi-threaded commercial negotiations.\n\nExperience leading complex, end-to-end sales and expansion cycles independently.\n\nFamiliarity with enterprise workflows across IT Service Management (ITSM), DevOps, Work Management, or Strategic Portfolio Management.\n\nExperience guiding enterprise customers through Cloud transformation journeys and adoption of new platform capabilities.\n\nExperience working with Channel Partners and GSIs to co-deliver customer value.\n\nFluency using Salesforce and Tableau to inspect pipeline and project account growth trajectories.\n\nStrong executive presence, discovery skills, and ability to establish trust with VP and C-level stakeholders globally.\n\nGeographic Pay Ranges\nIn the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:\nZone A: $168,300 - $219,725\nZone B: $152,100 - $198,575\nZone C: $140,400 - $183,300\nBenefits & Perks\nAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.\nAbout Atlassian\nAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.\nWe believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.\nTo provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.\nTo learn more about our culture and hiring process, visit go.atlassian.com/crh .\nIn line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.","description_format":"text","description_chars":6503,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Project & Work Management Software","Developer Tools","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-10-14T22:37:45Z"},{"event":"close","at":"2026-11-06T01:08:02Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-05T06:29:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":219725,"is_top_pay":true},"html_url":"https://alion.io/job/atlassian-account-manager-strategic-3","json_url":"https://alion.io/job/atlassian-account-manager-strategic-3.json","meta":{"generated_at":"2026-11-06T03:48:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6421,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182},"rest":"https://alion.io/mcp/rest/get_company?id=182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlassian-account-manager-strategic-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlassian-account-manager-strategic-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlassian-account-manager-strategic-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlassian-account-manager-strategic-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlassian-account-manager-strategic-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2569766}},{"tool":"search_jobs","arguments":{"company":"atlassian.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2569766},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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