{"id":1957653,"url":"https://alion.io/job/atlassian-senior-product-manager-it-operations","title":"Senior Product Manager - IT Operations","company":{"id":182,"name":"Atlassian","domain":"atlassian.com","url":"https://alion.io/company/atlassian","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"A","score":100,"open_postings":16,"ghost_share":0,"stale_share":0,"repost_share":0.063,"time_to_fill_p50_days":9,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":67000,"period":"year","method":"role_seniority_country_cell","sample_n":46},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-06T13:53:09Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T09:01:22Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Working at Atlassian\nAtlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.\nResponsibilities\nAbout the role\nWe are looking for a Senior Product Manager to lead critical areas of IT Operations and Incident Management. You will identify the customer and business problems that make incidents difficult to detect, resolve, and learn from-and turn those insights into focused product strategy and execution.\nThis role will serve customers across both IT and Developer teams. You will work across the incident management journey, using a thoughtful combination of AI-powered and non-AI capabilities to improve customer outcomes, user experience, adoption, and business growth.\nWhat you’ll do\nDefine and execute product strategy for high-impact areas within Incident Management, impacting both IT and Developer personas\n\nIdentify customer pain points and business opportunities across Enterprise and SMB segments through customer research, product data, support insights, and market signals.\n\nPrioritize opportunities that improve incident outcomes while creating meaningful value for customers and the business\n\nBalance AI investments with reliable non-AI capabilities, including workflow improvements, automation, integrations, collaboration tools, reporting, and operational controls.\n\nPartner closely with Engineering, Design, Data Science, Research, Marketing, Sales, Support, and Customer Success to deliver high-quality experiences end to end.\n\nEngage directly with Enterprise and SMB customers to validate problems, test concepts, understand adoption barriers, and measure impact.\n\nHelp JSM and Service Collection grow by increasing customer value, adoption, engagement, retention, and expansion within IT Operations.\n\nImpact you’ll have\nBetter incident outcomes: Help customers reduce time to detect and resolve incidents.\n\nStronger cross-functional collaboration: Enable IT and Developer teams to work together effectively during high-pressure events.\n\nSmarter operations: Apply AI where it meaningfully reduces effort and improves decisions, while preserving transparency, control, and trust.\n\nBusiness growth: Create product experiences that strengthen JSM and Service Collection’s position as a strategic platform for service and operations management.\n\nWhat we’re looking for\n10+ years of experience building and launching successful B2B or SaaS products as a Product Manager or equivalent.\n\nStrong customer empathy, for Enterprise and SMB, and a track record of turning complex customer problems into focused product strategies.\n\nComfort operating in technically complex spaces and partnering closely with Engineering and Data Science.\n\nPractical understanding of AI-enabled product development, including when AI is appropriate and when deterministic experiences are better.\n\nStrong analytical skills and a focus on measurable outcomes, experimentation, adoption, and business impact.\n\nExcellent communication and stakeholder-management skills, with the ability to influence across teams and at senior levels.\n\nA bias toward action, strong product judgment, and the ability to make progress through ambiguity.\n\nSuccess in this role\nSuccess will mean building a clear, evidence-based strategy for specific areas within Incident Management; delivering experiences that customers trust during critical incidents; improving outcomes for both IT and Developer teams; and contributing to sustainable growth for the Service Collection.\nQualifications\nBenefits & Perks\nAtlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.\nAbout Atlassian\nAt Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.\nWe believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.\nTo provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.\nTo learn more about our culture and hiring process, visit go.atlassian.com/crh .\nIn line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.","description_format":"text","description_chars":5143,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Project & Work Management Software","Developer Tools","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-10-06T13:53:09Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.694,"p_room":0.45,"age_days":15,"expected_fill_days":9,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/atlassian-senior-product-manager-it-operations","json_url":"https://alion.io/job/atlassian-senior-product-manager-it-operations.json","meta":{"generated_at":"2026-10-22T09:11:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5773,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":182},"rest":"https://alion.io/mcp/rest/get_company?id=182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlassian-senior-product-manager-it-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlassian-senior-product-manager-it-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlassian-senior-product-manager-it-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlassian-senior-product-manager-it-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlassian-senior-product-manager-it-operations"}]}