{"id":2321553,"url":"https://alion.io/job/atlastechnica-client-technology-manager","title":"Client Technology Manager","company":{"id":4417940,"name":"Atlas Technica","domain":"atlastechnica.com","url":"https://alion.io/company/atlastechnica","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":141000,"max_usd":287000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1203},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Carbon Black","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows Server","optional":false},{"name":"Dropbox","optional":true},{"name":"Google Workspace","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-08-14T18:40:30Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-15T07:21:10Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":61},"description":"Title: Client Technology Manager\nReports to: Director of Support\nDepartment: Support\nLocation: New York, NY - Onsite\nTerm: Full-Time\n\nAbout Atlas Technica\nAtlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.\nWe value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!\nPosition Overview\nWe are seeking a Client Technology Manager to lead the technical relationship, service delivery experience, and technology direction for assigned clients. This is a highly visible, client-facing leadership role responsible for understanding client business and technology needs, developing technology roadmaps, overseeing technical initiatives, managing escalations, and ensuring Atlas Technica consistently delivers a high-quality client experience.\nThe Client Technology Manager also leads, coaches, and develops a team of Systems Engineers and Senior Systems Engineers responsible for the day-to-day support and technical execution of assigned client environments. This individual serves as the primary technical advisor to clients while providing leadership and direction to the engineers supporting them.\nThe successful candidate will combine strong technical expertise with excellent client relationship management, people leadership, communication, strategic thinking, and a customer-first approach.\nPosition Responsibilities:\nOwn the technical relationship and serve as the primary technical point of contact for assigned clients\n\nDevelop and maintain client technology roadmaps aligned with business needs, security requirements, infrastructure maturity, operational risk, and Atlas Technica best practices\n\nProvide oversight and consultative guidance across client technical projects, infrastructure improvements, solution recommendations, and technology initiatives\n\nProactively identify technical debt, security gaps, recurring issues, operational risks, and opportunities to improve stability, scalability, user experience, and client satisfaction\n\nManage client escalations by coordinating appropriate resources, communicating clearly with stakeholders, and ensuring timely resolution and follow-through\n\nLead, coach, mentor, and develop Systems Engineers and Senior Systems Engineers through technical guidance, performance feedback, knowledge sharing, and professional development\n\nManage people-leadership responsibilities for assigned team members, including performance management, development planning, PTO and wellness approvals, and employee engagement\n\nMonitor service delivery, ticket quality, SLA performance, client feedback, team productivity, and individual performance trends to maintain consistent support standards\n\nSupport structured career growth by identifying skill gaps, reinforcing technical standards, and creating development opportunities for team members\n\nPartner with Project Engineering, Support leadership, and other internal teams to coordinate technical initiatives and improve the overall client experience\n\nParticipate in organizational initiatives focused on improving service delivery, technical standards, documentation, automation, client onboarding, processes, and technology\n\nRequirements:\nSignificant experience in systems engineering, systems administration, technical support, infrastructure, or a related IT environment\n\nDemonstrated experience leading, mentoring, coaching, or managing technical teams\n\nExperience managing client or customer relationships within a technical, professional services, MSP, or high-touch support environment\n\nStrong written and verbal communication skills with the ability to advise clients, manage expectations, lead escalations, and communicate effectively with technical and non-technical stakeholders\n\nStrong experience designing, implementing, and supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID\n\nStrong knowledge of Microsoft Windows Server, Active Directory, Group Policy, endpoint management, identity and access management, and related infrastructure technologies\n\nExperience supporting endpoint protection, email security, MFA, and cybersecurity platforms such as Sophos, CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, Duo, Okta, or similar solutions\n\nWorking knowledge of virtualization platforms such as VMware, Hyper-V, Citrix, or similar technologies\n\nStrong networking knowledge, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, DMZ concepts, and firewall operations\n\nExperience implementing or supporting enterprise networking equipment such as Palo Alto or Cisco firewalls, Cisco switches, Meraki, Ubiquiti, wireless access points, or similar infrastructure\n\nExperience with Microsoft Azure or other public-cloud platforms, particularly from an architecture, implementation, migration, or operational-support perspective\n\nAbility to create and maintain high-quality technical, procedural, client-environment, and operational documentation\n\nAbility to perform the physical requirements necessary to support onsite IT operations, including occasionally lifting or carrying equipment up to approximately 23 kg (50 lbs), sitting or standing for extended periods, climbing stairs, bending, kneeling, crouching, reaching, and safely accessing workstations, equipment, and other onsite IT areas as required\n\nDesirable Qualities:\nSignificant MSP experience, particularly with ConnectWise or similar service-management platforms\n\nFinancial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations\n\nFamiliarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ\n\nSignificant Microsoft Azure experience\n\nScripting or automation experience with PowerShell, Infrastructure as Code, or similar technologies\n\nExperience with identity, security, and collaboration platforms such as Google Workspace, Box, Dropbox, Duo, Okta, Mimecast, Proofpoint, or CrowdStrike\n\nExperience supporting Citrix XenApp or similar virtual application platforms\n\nAdvanced exposure to storage, virtualization, and infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer\n\nAtlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.","description_format":"text","description_chars":7121,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-12T06:10:56Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.522,"p_room":0.28,"age_days":61,"expected_fill_days":30,"reasons":["conf:2","urgency","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/atlastechnica-client-technology-manager","json_url":"https://alion.io/job/atlastechnica-client-technology-manager.json","meta":{"generated_at":"2026-10-15T10:15:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15518,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4417940},"rest":"https://alion.io/mcp/rest/get_company?id=4417940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatlastechnica-client-technology-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatlastechnica-client-technology-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatlastechnica-client-technology-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atlastechnica-client-technology-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatlastechnica-client-technology-manager"}]}