{"id":3529792,"url":"https://alion.io/job/atlean-world-german-gaming-support-specialist","title":"German Gaming Support Specialist","company":{"id":668824,"name":"Atlean World","domain":"atleanworld.com","url":"https://alion.io/company/atleanworld","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal","Munich, Germany"],"countries":["PT","DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:41:19Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T01:44:53Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are offering a great work experience to work in Lisbon, Portugal for a role as a Gaming Support Specialist.\nRequirements\nCustomer advice by telephone and email;\nProfessional technical support service and assistance in the use of products, installation and synchronization of software and devices;\nTroubleshoot hardware (consoles, controllers, and accessories like headphones) and software\n(Problems with games and DLCs);\nArrange repairs if troubleshooting fails;\nHelp with account recovery, especially in cases of hacker attacks;\nRefunds (if eligible);\nCustomer advice regarding online shops, software and systems;\nCommon topics:\nStore Refunds\nAccesories\nConsole\nGames DLC\nStars\nAccount recovery\nPSVR\nPlease note that both good German and English are required for this position oral and written form is a prerequisite.\nMonday to Friday, between 9:00 a.m. and 6:00 p.m\nBenefits\nBy joining this role, this is what you can expect:\nJoyful Lisbon\nSkyrock Growth with a 12-month renewable contract\nPortuguese Extra Delights: Meal vouchers, 2 extra salaries\nGuardians of Wellness: Private health insurance\nRelocation Package is included:\nFlight to the Future: Covered flight expenses\nFirst-Class Arrival: Airport pick-up and settling assistance\nNest in Comfort: Accommodation provided in shared apartments\nLanguage Safari: Complimentary Portuguese lessons\nActive & Awesome: Free sports activities\nFootball tournaments, beach barbecues, surf lessons, and cultural events await!\nMake it your Next Job Without Boundaries!\n::::::::::::::::::::::::::::::::::::::::::::::::\n::::::::::::::::::::::::::::::::::::::::::::::::\nGet to know more about Atlean World\nAtlean World is going to be your recruitment partner during the whole journey:\nGuiding Your Odyssey with Atlean World\nPersonal Touchpoint:\nAs soon as you hit \"Apply,\" one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.\nQ&A Session:\nHave questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.\nMaking it Happen:\nOnce you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.\nOngoing Support:\nYour journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. 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