{"id":675847,"url":"https://alion.io/job/atleanworld-portuguese-back-office-e-mail-support","title":"Portuguese Advisor Antivirus Software","company":{"id":668824,"name":"Atlean World","domain":"atleanworld.com","url":"https://alion.io/company/atleanworld","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":81,"open_postings":39,"ghost_share":0,"stale_share":0.769,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-02T06:13:15Z"}},"role":null,"role_family":null,"seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thessaloniki, Greece","Lisbon, Portugal"],"countries":["GR","PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T15:41:19Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T23:49:55Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, so we make sure our employees are top-notch.\nResponsibilities:\nExperience in technical-based customer assistance through voice and email\nPrevious experience dealing with the challenges faced in a customer-focused role\nAct as a key participant within the internal team and wider company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.\nAs a result, driving the successful development of the team and the wider department forward.\nProblem-solving and critical thinking skills\nA passion for problem-solving with the customer's interest and satisfaction being the primary goal\nSocial Media Savvy\nAbility to effectively and correctly communicate verbally and in written format\nRequirements\nPortuguese (C1/C2/Native) and English (B2) speaking and writing\nExperience in Customer Support, technical support, especially with a help desk or other IT functions\nGreat communication skills, written and orally\nMust be adaptable and flexible, demonstrating abilities to work with process and information changes\nMust be willing to participate in a background screening\nProven customer communication experience (E-mail & Phone)\nStrong working knowledge of external systems and PC based internet and software applications\nBenefits\nPermanent Contract\nGROSS SALARY x 14\nPrivate health insurance\nTicket Restaurant\nTransportation allowance\nRELOCATION PACKAGE\nAccommodation Included\nPaid Flight","description_format":"text","description_chars":1745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-10T22:53:06Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:0","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/atleanworld-portuguese-back-office-e-mail-support","json_url":"https://alion.io/job/atleanworld-portuguese-back-office-e-mail-support.json","meta":{"generated_at":"2026-11-03T03:31:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668824},"rest":"https://alion.io/mcp/rest/get_company?id=668824"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatleanworld-portuguese-back-office-e-mail-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatleanworld-portuguese-back-office-e-mail-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatleanworld-portuguese-back-office-e-mail-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atleanworld-portuguese-back-office-e-mail-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatleanworld-portuguese-back-office-e-mail-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":675847}},{"tool":"search_jobs","arguments":{"company":"atleanworld.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":675847},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}