{"id":3975333,"url":"https://alion.io/job/atmos-energy-customer-support-associate-amarillo-tx","title":"Customer Support Associate- Amarillo, TX","company":{"id":1827508,"name":"Atmos Energy","domain":"atmosenergy.com","url":"https://alion.io/company/atmosenergy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":5,"ghost_share":0.2,"stale_share":0.4,"repost_share":0.4,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amarillo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T17:49:13Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-14T00:19:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Bilingual (Spanish-English) Differential Pay upon completion of training and a bilingual assessment-Additional $2.00 per hour.\nThe shift is Monday through Friday\n9:15 am to 6:15 pm.\nAt Atmos Energy, we enjoy an employee-focused culture with rewarding work, competitive pay, work-life balance, inclusion and diversity, and excellent benefits.\nAtmos Energy offers benefit eligibility on the first day of employment and they include:\nCompany-Provided Benefits\nHolidays and Paid Time Off\nParental Leave\nRetirement Savings Plan (Matching and Fixed Annual Company Contribution)\nAnnual Bonus Opportunity\nEmployee Assistance Program\nShort-Term and Long-Term Disability Plans\nBasic Life Insurance\nHealth Savings Account (HSA) Company Contribution with HDHP\nEmployee Assistance Program\nWellness Programs\nLifeLock Identity Theft Protection\nPaid Training\nLinked-In Learning\nVoluntary Benefits\nRetirement Savings Plan\nMedical Insurance and Prescription Drug Coverage\nDental Insurance\nVision Insurance\nEmployee/Dependent Life Insurance\nEmployee/Dependent Accidental Death & Dismemberment Insurance\nHealthcare, Dependent Care and Limited Purpose Flexible Spending Accounts\nTop Employer Recognitions\nAmerica’s Best Employers - Forbes Magazine\nThe 100 Most Trustworthy Companies in America - Forbes Magazine\nTop Places to Work - Dallas Morning News\nBest Places to Work - Mississippi Business Journal\nBest Place to Learn - Dallas Chapter of the American Society for Training and Development (ASTD)\nPrimary Duties\n1. Responds to current and/or prospective customers regarding basic service connections, disconnections, billing questions and payment arrangements. This contact is primarily by phone but may also include other forms of communication. (20%)\n2. Receives and processes basic transactions and requests based on designated level of authority. Forwards other issues to appropriate level of responsibility. (20%)\n3. Addresses customer issues utilizing current company policies and procedures. (20%)\n4. Corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely, professional manner. (20%)\n5. Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)\n6. Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)\nMINIMUM REQUIREMENTS\nEducational/Experience Level:\nA general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED); and successful completion of the Customer Service Assessment, demonstrating communication and customer service skills.\nCommunication Skills:\nRequires excellent verbal and written communication skills.\nNumeric Skills:\nRequires the ability to perform basic addition, subtraction, multiplication, and division.\nComputer Skills:\nRequires intermediate computer skills for data entry, reference and/or retrieval tasks.\nPrevious experience with a Customer Information System is a plus.\nWork Conditions:\nWorks in an indoor environment.\nOccasionally requires performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting. May require sitting for long periods of time.\nOther Requirements:\nAs a safety sensitive position, pre and post-employment screenings, including but not limited to drug testing as outlined by the Department of Transportation and Pipeline Hazardous Material Safety Administration are required.\nAtmos Energy Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.\nJob Family:\nCustomer Contact Center (CCC)","description_format":"text","description_chars":3965,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Dental insurance","Health insurance","Life insurance","Parental leave","Retirement plans","Vision insurance","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fossil Fuels","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-11-09T17:49:13Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/atmos-energy-customer-support-associate-amarillo-tx","json_url":"https://alion.io/job/atmos-energy-customer-support-associate-amarillo-tx.json","meta":{"generated_at":"2026-11-14T04:18:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6852,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1827508},"rest":"https://alion.io/mcp/rest/get_company?id=1827508"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatmos-energy-customer-support-associate-amarillo-tx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatmos-energy-customer-support-associate-amarillo-tx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatmos-energy-customer-support-associate-amarillo-tx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atmos-energy-customer-support-associate-amarillo-tx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatmos-energy-customer-support-associate-amarillo-tx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3975333}},{"tool":"search_jobs","arguments":{"company":"atmosenergy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3975333},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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