{"id":1490727,"url":"https://alion.io/job/atomic-customer-services-representative-fintech","title":"Customer Services Representative, Fintech","company":{"id":695665,"name":"Atomic","domain":"atomicvest.com","url":"https://alion.io/company/atomicvest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":["AR","BR","MX","AG","AW","BS","BB","BZ","BM","BO","VG","BQ","KY","CL","CR","CW","DM","DO","EC","SV","FK","GF","GD","GP","GT","GY","HT","HN","JM","MQ","MS","NI","PA","PY","PE","PR","KN","LC","PM","SX"],"hiring_countries_total":45,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-09-29T17:27:54Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T22:31:37Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Services Representative, Fintech\nLATAM | Remote | Part-Time\nAbout Atomic Vest\nWe are a fast-growing, mission-driven company powering the expansion of financial services and wealth creation globally. We build critical financial infrastructure that allows consumer-facing companies to offer engaging investing experiences to their customers in a frictionless way. We host advanced investing capabilities ranging from ESG investing to multi-currency trading across 60 global markets. We are a team of financial empowerment enthusiasts that have come together from various industries including tech, banking, finance, and law.\nAbout the role\nWe are seeking a Client Services Representative to take ownership of our day-to-day front-line support for retail investors, on a part-time (approximately 2-3 days per week, 40-60% FTE), contract basis. This is a tactical, execution-focused role - you will be the primary point of contact for incoming support tickets, investigating and resolving issues related to user accounts, money movements, and account applications.\nYou will come in, learn how our account and transaction processes work end-to-end, and apply Atomic's policies to determine the right course of action - whether that's identifying what documents are needed to move an application forward, determining what funds are due back to which bank account, or troubleshooting a delayed transaction. While this role is not responsible for building automations or operational improvements, we value team members who can spot patterns and speak up when they see opportunities to make our processes better.\nThis is a strong fit for someone with client-facing support experience, ideally in a brokerage, banking, or financial services environment, who is comfortable learning account-level and transaction-level detail and applying judgment within defined policies.\nAtomic is a remote-first company. For this position, it means that you can work remotely from any part of LATAM.\nKey Responsibilities\nYou will own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications - applying Atomic's policies to determine the right action in each case.\nRespond to incoming support tickets, triaging by urgency and routing or resolving each within service-level expectations.\n\nInvestigate account applications that are stalled or incomplete, determine what documentation or information is missing, and communicate next steps clearly to the investor.\n\nReview money movement requests (deposits, withdrawals, transfers) to verify funds are being returned to or drawn from the correct bank account, and resolve discrepancies before funds move.\n\nTroubleshoot account-level issues - balance questions, transaction status, holds, or delays - by investigating underlying account and transaction data and explaining outcomes to the 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