{"id":1936181,"url":"https://alion.io/job/atomic-cx-specialist-temp","title":"CX Specialist (Temp)","company":{"id":82346,"name":"atomic","domain":"atomic.ae","url":"https://alion.io/company/atomic-ae","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":25,"max":30,"currency":"USD","period":"hour","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Human-in-the-Loop","optional":false}],"status":"live","first_seen_at":"2026-10-05T22:09:13Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-25T21:02:53Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Golden Child\nGolden Child is redefining pet nutrition through an uncompromising focus on health, quality, and culinary craftsmanship. A Miami-based startup, we've built a founding team of board-certified veterinary nutritionists, supply chain experts, and classically trained chefs to engineer a food system held to human-grade standards. Golden Child offers Our chef-crafted, science-backed Mains and functional Drizzles that are designed to support lifelong health. Because feeding your dog should be an expression of love, care, and taste.\nhttps://mygoldenchild.com/\nAbout the Role\nThe Temporary CX Specialist will keep our concierge-level customer experience running smoothly through the holiday season. This position reports directly to the Head of Customer Experience (CX). You will be the human in the loop for our AI support agent, own the conversations that need extra care, and make sure every customer gets a fast, warm, and accurate answer that reflects the Golden Child brand.\nThis is a hands-on, individual contributor role. It does not include managing people, setting strategy, or owning vendor relationships. The focus is quality, speed, and good judgment in the queue.\nDuration: Temporary, mid-November 2026 to mid-January 2027, with potential for extension based on business needs and performance.\nKey Responsibilities\nOwning all aspects of monitoring and responding to email and SMS messages in Gorgias.\n\nMonitor our AI tooling daily, reviewing AI-drafted and AI-sent replies to ensure they are accurate, on-brand, and aligned with our policies and brand tone.\n\nCorrect AI errors before they reach customers, take over conversations the AI hands off, and flag recurring issues to the Head of CX.\n\nLog gaps in AI knowledge or guidance so we can improve our automation after the holiday season.\n\nOwn escalations and sensitive tickets, including delivery issues, damaged or missing boxes, billing and subscription questions, and unhappy customers.\n\nRespond to and resolve customer inquiries in Gorgias with care and empathy across email, chat, and SMS.\n\nResolve issues in Shopify and Recharge (order lookups, replacements, refunds, and subscription changes) within established guidelines.\n\nRoute anything outside your scope, including pet health questions, to the right person quickly.\n\nFollow standard processes so requests are resolved thoroughly and documented clearly, with accurate ticket tagging.\n\nShare a short end-of-week summary covering volume, top customer issues, and AI quality observations.\n\nExperience and Competencies\nMinimum 3 years of demonstrated success in customer support or client service within e-commerce/DTC, preferably in pet, consumables, or beauty.\n\nHands-on experience with Gorgias and Shopify. Experience with Yuma.ai, or a similar AI support tool, is strongly required.\n\nExceptional written communication skills, with a calm, professional, and empathetic tone, especially with frustrated customers.\n\nStrong self-management skills, including prioritization and autonomous time management in a fully remote environment.\n\nHighly organized, detail-oriented, with a consistent customer-first mindset.\n\nAvailable weekdays for full engagement, including the weeks of Thanksgiving, Christmas, and New Year’s.\n\nA love for pets and a passion for creating experiences that strengthen the bond between pets and their humans.\n\nWe are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.\n-----\nAtomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law.\nPlease review our CCPA policies here.","description_format":"text","description_chars":3840,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","Real Estate Brokerage"],"lifecycle":[{"event":"open","at":"2026-10-05T23:41:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":19,"expected_fill_days":93,"reasons":["conf:3","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/atomic-cx-specialist-temp","json_url":"https://alion.io/job/atomic-cx-specialist-temp.json","meta":{"generated_at":"2026-10-25T22:02:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31118,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":82346},"rest":"https://alion.io/mcp/rest/get_company?id=82346"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatomic-cx-specialist-temp"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatomic-cx-specialist-temp"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatomic-cx-specialist-temp"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atomic-cx-specialist-temp\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatomic-cx-specialist-temp"}]}