{"id":2742246,"url":"https://alion.io/job/atomic-partner-support-engineer","title":"Partner Support Engineer","company":{"id":695665,"name":"Atomic","domain":"atomicvest.com","url":"https://alion.io/company/atomicvest","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":117000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":53},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Datadog","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Go","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Splunk","optional":false},{"name":"SQL","optional":false},{"name":"Confluence","optional":true},{"name":"gRPC","optional":true},{"name":"Jira","optional":true},{"name":"PagerDuty","optional":true}],"status":"live","first_seen_at":"2026-10-16T19:50:20Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T05:04:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Partner Support Engineer\nUS | Remote | Full-Time\nAbout AtomicVest\nWe are a fast-growing, mission-driven company powering the expansion of financial services and wealth creation globally. We build critical financial infrastructure that allows consumer-facing companies to offer engaging investing experiences to their customers in a frictionless way. We host advanced investing capabilities ranging from ESG investing to multi-currency trading across 60 global markets. We are a team of financial empowerment enthusiasts that have come together from various industries including tech, banking, finance, and law.\nThe company has raised $55M in funding and is positioned to rapidly scale. Come join an exciting opportunity to make a lasting impact!\nAbout the role\nWe're looking for a Partner Support Engineer to join our Solutions Engineering function and own strategic, white-glove issue resolution for Atomic's growing partner base. You'll report to the Head of Solutions Engineering and serve as the front line for complex technical inbound requests from partners, triaging production issues, debugging integrations, and delivering responses within service-level agreements.\nAtomic's partner volume is scaling rapidly. Accounts on the platform are growing quickly, multiple new partners are launching in the coming weeks, and our partner pipeline continues to expand. This role exists to ensure every partner receives fast, precise, expert-level support as that footprint grows. .\nAtomic is a remote-first company; candidates based in the US are preferred, with New York metro or San Francisco Bay Area a plus.\nKey Responsibilities\nIncident Triage & Issue Resolution\nOwn complex technical inbound partner requests on production issues, performing root-cause analysis and delivering responses within SLA.\n\nTriage incoming issues to determine whether a problem is a partner configuration error, a documentation gap, or a genuine platform defect requiring an engineering ticket.\n\nStep in to help non-technical internal teams (Partnerships, Customer Support) resolve operational and integration-related issues that require technical depth.\n\nAPI & Integration Support\nRead and debug API traffic, webhooks, and integration behavior to diagnose partner issues without escalating by default.\n\nProvide precise, written technical explanations to partner engineering teams under time pressure.\n\nIdentify recurring integration patterns and common failure modes, feeding insights back to Engineering and Documentation teams.\n\nPartner Operations at Scale\nManage an increasing volume of partner support requests as Atomic's partner base grows from dozens to hundreds.\n\nMaintain and improve internal tooling, runbooks, and documentation to enable faster resolution and reduce repeat issues.\n\nCollaborate with the Partnerships team to ensure a seamless post-launch support experience for newly onboarded partners.\n\nCross-Functional Collaboration\nPartner with Engineering to escalate genuine platform defects with clear reproduction steps and business context.\n\nWork with Customer Support to align on resolution workflows for end-user issues that trace back to partner integrations.\n\nContribute to the development of self-service resources and partner-facing documentation\n\nQualifications\n3-5 years of experience in a solutions engineering, technical support engineering, or partner/customer support engineering role\n\nExperience owning inbound technical requests against a service-level agreement in a B2B or platform context\n\nProven ability to read and debug API traffic, webhooks, and integration behavior without escalating by default. Experience building and replaying requests with curl or Postman, and reading raw HTTP requests and responses (headers, status codes, JSON payloads)\n\nHands-on experience with RESTful APIs, JSON payloads, HTTP status codes, and common integration patterns.\n\nWebhook debugging: delivery and retries, signature verification, and diagnosing missed, late or duplicate events\n\nWorking knowledge of API authentication, including API keys and HMAC request signing, and of idempotency keys and retry behavior\n\nSQL: write your own queries (joins, filters, aggregates) against PostgreSQL to trace records.\n\nScripting in Python (or similar) to reproduce issues, automate checks and build internal tools.\n\nLog and trace search in Datadog (or Splunk or similar), following a single request across services by trace ID.\n\nAble to read backend source code, ideally Go, to confirm how the platform actually behaves. You won't ship product features, but you will read the code to find root causes\n\nComfortable with Git/GitHub for reading code, history and pull requests\n\nClear, precise technical writing for partner engineering teams under time pressure, plus the judgment to tell a partner configuration error from a documentation gap from a real platform defect\n\nAbility to work independently, prioritize across multiple concurrent issues, and manage SLA timelines\n\nStrong communication skills for collaborating with both technical and non-technical stakeholders\n\nNice to Have\nPrior experience at a B2B API platform or financial infrastructure company\n\nExperience writing partner-facing documentation, integration guides or runbooks\n\nTemporal (reading workflow history), gRPC/Protocol Buffers, Retool\n\nMoney movement and brokerage: ACH, wire/Fedwire, ACATS, custody, and KYC/KYB and transaction monitoring\n\nPlaid or other bank-linking integrations; Svix or similar webhook infrastructure\n\nIncident and ticketing tools: PagerDuty, Jira / Jira Service Management, Confluence","description_format":"text","description_chars":5575,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Investing Apps & Robo-Advisors"],"lifecycle":[{"event":"open","at":"2026-10-16T21:09:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":192500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/atomic-partner-support-engineer","json_url":"https://alion.io/job/atomic-partner-support-engineer.json","meta":{"generated_at":"2026-10-17T05:54:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":695665},"rest":"https://alion.io/mcp/rest/get_company?id=695665"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatomic-partner-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatomic-partner-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatomic-partner-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atomic-partner-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatomic-partner-support-engineer"}]}