{"id":4192688,"url":"https://alion.io/job/atomic-spin-account-manager","title":"Account Manager","company":{"id":33697,"name":"Atomic Spin","domain":"atomicobject.com","url":"https://alion.io/company/atomic-spin","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":false},{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-11-12T17:52:32Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T19:47:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Atomic is growing a diverse and inclusive team of curious, creative people who love creating great software for our clients.\nWe're looking for a strategic relationship builder who is passionate about growing client partnerships, driving revenue, and helping our consulting teams deliver outstanding results.\nCompany\nSince 2001, Atomic Object has designed and developed software products for web, mobile, desktop, and embedded devices. We were founded on the belief that not all software is created equal. Many people can write code, but it takes a close-knit team of passionate people to create exceptional, innovative products that change the way people do business.\nWe’re an employee-owned company with 140+ Atoms based in our Grand Rapids, Ann Arbor, Chicago, and Raleigh offices. Unlike many other technology companies, we have a flat organization. There is no corporate ladder to climb. As a company that values transparency, we practice open-books management. \nJob Overview\nPOSITION\nThe Account Manager plays a key role in the health and growth of Atomic Object's Grand Rapids office. They own the full lifecycle of select client relationships - from contract negotiation through renewal and expansion - and are accountable for the revenue performance of their account portfolio.\nThis role sits at the intersection of client success and business growth. The Account Manager builds strategic, trust-based relationships with client stakeholders, partners closely with Delivery Leads to support project teams, and drives new revenue through account expansion, referrals, and proactive business development. They partner with Managing Partners and Delivery Leads to connect our clients’ business goals with what Atomic can deliver.\nThis is not a passive relationship management role. The Account Manager is a strategic partner to clients - someone who understands their business, anticipates their needs, and positions Atomic as a long-term advisor rather than a vendor. Internally, they bring commercial discipline and client context that helps the office make smarter decisions about staffing, pricing, and growth.\nThe Account Manager works in close collaboration with the Managing Partners and Delivery Leads to ensure accounts are healthy, growing, and de-risked. Along the way, they will sharpen their skills in consultative selling, contract management, and strategic account planning.\nDETAILS\nHome base in Grand Rapids, MI\nExpectation to be generally present in the office and/or on-location with clients\nWeekly local client visits and occasional national travel for client meetings, events, or conferences\nKey Responsibilities\nCLIENT MANAGEMENT & RELATIONSHIP BUILDING\nBuild and maintain relationships with key client stakeholders at multiple levels (executive, senior, and operational)\nConduct regular check-ins with clients to understand business drivers, priorities, surface concerns, and identify opportunities for Atomic to add more value\nBuild and maintain a relationship map for each account - identify advocates, detractors, and new stakeholders to engage\nServe as the first escalation point for client concerns that aren’t addressed by the project team\nMaintain long-term relationships with past clients through CRM tracking and regular outreach\nMeet with client stakeholders on a 4-6 week basis to request feedback. Process the feedback and share with teams and MPs as appropriate\nREVENUE OWNERSHIP & ACCOUNT GROWTH\nOwn revenue targets for assigned account portfolio - track run rate vs. budget vs. contract timeline\nDrive contract renewals with improved terms (rates, duration, team size, payment timeline) and minimize gaps between engagements\nIdentify and pursue expansion opportunities within existing accounts - new budget pools, new stakeholders, new business value, adjacent business units\nConsultatively sell new engagements in partnership with Delivery Leads - draft proposals covering budget, team composition, and timeline\nTrack and report on primary success metrics: total revenue, account profitability, NPS, renewals, expansion, and network outreach\nCONTRACT & COMMERCIAL MANAGEMENT\nManage the renewal process end-to-end for assigned accounts - budget planning, rate negotiations, timeline, and team sizing\nManage MSA and SOW terms, understand key legal provisions, and work to manage contractual risk\nIncrease rates on a regular cadence aligned with market and value delivered, in close collaboration with Managing Partners\nCoordinate with Operations and Finance on invoicing and accounts receivable - own follow-up on past-due accounts (0-30 days) and escalate at 45+ days\nTEAM COLLABORATION & DELIVERY SUPPORT\nSupport Delivery Leads as a strategic sounding board - provide client business context, help craft stakeholder messaging, and support risk communication\nServe as an escalation point for delivery risk and personnel issues between Atomic and client employees\nSupport project teams through process and team changes to meet client, team, and Atomic Object needs\nParticipate in capacity and team planning conversations\nParticipate in the weekly Sales Wall Walk meeting\nBUSINESS DEVELOPMENT & NETWORK GROWTH\nConsistently invest time in lead generation and business development activities alongside account work\nAttend 1-2 external events per quarter and invite prospects and clients to Atomic-hosted events\nParticipate in Atomic-hosted networking and community events\nMaintain an active LinkedIn presence - connect with clients and prospects, engage with their content, and position yourself as a trusted advisor in the local market\nMARKETING ENABLEMENT\nWork with clients to secure case studies, logo permissions, testimonials, and quotes for Atomic's marketing efforts\nCollaborate with Marketing on account-based campaigns, event strategy, and content that supports business development goals\nGENERAL EMPLOYMENT RESPONSIBILITIES\nWork a full-time job (generally 40-42 hours per week).\nTrack time daily.\nEngage in professional development and continued learning outside of work hours.\nPeriodically contribute to Atomic’s blog.\nDesired Skills and Qualities\nDRIVE, ORGANIZATION & FOLLOW-THROUGH\nSelf-starter who takes ownership of revenue outcomes and doesn't wait to be told what to do\nStrong work ethic with the discipline to balance reactive account needs against proactive business development\nExcellent time management - able to maintain momentum across a portfolio of accounts, each with different priorities and timelines\nComfort with ambiguity - this role is still being defined at Atomic, and the right person will help shape it\nRELATIONSHIP BUILDING & COMMUNICATION\nNatural relationship builder who earns trust through preparation, follow-through, and genuine curiosity about clients' businesses\nExcellent verbal and written communication skills - able to engage credibly with technical teams, client executives, and internal stakeholders\nHigh emotional intelligence and situational awareness - knows when to push, when to listen, and when to escalate\nListens more than talks, especially early on - adds value through thoughtful questions and strategic insight rather than volume\nBUSINESS ACUMEN & COMMERCIAL INSTINCTS\nComfortable having money conversations - rates, budgets, renewals, discounts, and contract terms\nAble to think about accounts as a portfolio - balancing short-term revenue protection with long-term growth\nUnderstands how a consulting business operates - utilization, margins, run rates, and capacity planning - and accounts for Atomic’s business in their work\nStrategic mindset - can connect client needs, market dynamics, and Atomic's capabilities into a coherent account plan\nCONSULTATIVE SELLING\nSells through value and relationships, not pressure - identifies client problems and positions Atomic's capabilities as solutions\nAble to navigate complex buying processes with multiple stakeholders, budget holders, and decision-makers\nExperience (or strong aptitude) with account-based marketing, targeted outreach, and referral generation\nRequirements\n10+ years of experience working on or with software product design and development teams, including team and product leadership experience\n2+ years of experience in account management, client success, or consultative sales in professional services or technology consulting\nDemonstrated track record of owning client revenue - renewals, retention, and account growth\nExperience managing commercial terms: contracts, SOWs, rate negotiations, and renewal processes\nComfort with CRM platforms (Hubspot preferred) for pipeline tracking, contact management, and reporting\nExperience with outbound business development activities - networking, events, and targeted prospect outreach\nStrong professional network in Grand Rapids preferred\nCompensation & Benefits\nThe total cash compensation range for this role is $150,000 - 175,000 per year. Your exact offer will reflect your job-related knowledge, skills, education, experience and responsibilities of the role. Our compensation and benefits package includes the following:\nQuarterly and Annual cash profit sharing\nPaid time off and holidays\nAtomic-sponsored health insurance (including dependents) with HSA contributions\nAccess to Dental & Vision Insurance with Competitive Premiums\nEmployee ownership\nSustainable working pace\nRegular 401(k) company contributions (3%)\nParental leave\nPaid short-term medical leave and long-term disability insurance\nSupport for professional development\nReports To\nThe Account Manager will report to Atomic's Grand Rapids Managing Partners, Jason Porritt and Kim Crawford.\nWhy Atomic?\nAtomic is a great place to do awesome work. As an Atom, you'll:\nJoin a tight-knit group of makers working in an atmosphere of friendship, exploration, and respect.\nBe part of a transparent, employee-owned company that's active in making the software community stronger, smarter, and more diverse.\nReceive great benefits, including support for professional development, schedule flexibility, employee ownership, 401(k) contributions, and generous vacation time.\nAtomic Object collects and processes the personal information you provide-including resumes, application materials, interview notes, assessments, references, and background check results-for recruiting, employment, legal, and compliance purposes. This information may be accessed by authorized personnel and service providers (including recruiting, background screening, and HR systems) with a legitimate business need. We use reasonable administrative, technical, and physical safeguards to protect it.\nApplicant information will be retained in accordance with applicable laws, organizational record retention practices, and legitimate business needs. Depending on applicable law and location, applicants may have certain rights related to access, correction, deletion, restriction, or objection to the processing of personal information.\nBy submitting an application, you acknowledge that the information provided is accurate to the best of your knowledge and consent to the collection and processing of your information as described in this notice and in applicable organizational policies and procedures.","description_format":"text","description_chars":11151,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Generous vacation","Health insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-12T19:47:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":32,"reasons":["conf:0","win:early"],"computed_at":"2026-11-12T20:44:38Z"},"pay":null,"html_url":"https://alion.io/job/atomic-spin-account-manager","json_url":"https://alion.io/job/atomic-spin-account-manager.json","meta":{"generated_at":"2026-11-12T20:44:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43870,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33697},"rest":"https://alion.io/mcp/rest/get_company?id=33697"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatomic-spin-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatomic-spin-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatomic-spin-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atomic-spin-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatomic-spin-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4192688}},{"tool":"search_jobs","arguments":{"company":"atomicobject.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4192688},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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