{"id":4029748,"url":"https://alion.io/job/atoms-client-operations-associate","title":"Client Operations Associate","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":68,"ghost_share":0,"stale_share":0.324,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T16:59:31Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T18:14:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who we are \nCloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. \nWe take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.\nWe're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. \nAbout the role \nWe are looking for a proactive and customer-focused Client Operations Associate to support our operations in France. You will be responsible for ensuring a seamless customer experience, from onboarding to offboarding, while managing operational escalations, building strong relationships with licensees, and driving continuous improvement.\nWhat you'll do \nOnboarding & Offboarding: Coordinate customer onboarding, ensure smooth kitchen launches, and manage offboarding processes. \nCustomer Support: Handle Tier 2 requests and operational escalations, ensuring timely resolution and clear communication. \nCustomer Satisfaction: Build strong relationships with licensees, proactively address concerns, and mitigate churn risks. \nCross-functional Coordination: Work closely with Sales, Facility Operations, and Maintenance to resolve issues and improve service delivery. \nProcess Improvement: Identify opportunities to streamline processes, improve onboarding timelines, and enhance the customer experience. \nPerformance Monitoring: Track customer satisfaction, SLA adherence, and operational KPIs to drive improvements. \nBusiness Development Support: Identify opportunities to deliver additional value through services, partnerships, and upselling.\nWhat we're looking for \nExperience in Customer Success, Account Management, Operations, or a similar customer-facing role. •Strong communication, organizational, and problem-solving skills. \nProactive mindset with a strong sense of ownership. \nAbility to manage multiple priorities and collaborate across teams. \nComfortable working with data and customer support tools. \nFluent French and professional English. \nExperience in hospitality, food service, or multi-site operations is a plus. \nKey Success Metrics \nCustomer onboarding satisfaction (CSAT). \nReduction in kitchen go-to-market lead time. \nSLA adherence and customer support satisfaction. \nCustomer retention and resolution of escalations.\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Paris office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. 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