{"id":2738681,"url":"https://alion.io/job/atoms-customer-success-associate","title":"Customer Success Associate","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":73,"ghost_share":0,"stale_share":0.288,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":66000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T19:55:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T05:34:11Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who we are\nAt Namaa, we build and operate tech-enabled urban infrastructure that gives consumers fast, reliable access to meals, groceries, and everyday essentials.\nTraditional retail models, built around brick-and-mortar locations, often struggle to compete in today’s digital-first landscape. Challenges such as cost efficiency per square foot, logistics-optimized locations, and seamless technology integration have made it clear that a new approach is needed.\nWe believe the future of foodservice and commerce lies in purpose-built infrastructure designed for speed, accuracy, and scalability. That’s why Namaa was established-to power the next generation of digital food and quick commerce ecosystems across the Middle East.\nOur ecosystem is driven by a portfolio of specialized business units, including KitchenPark, CloudRetail, and Profood Properties, each playing a key role in enabling brands to grow and thrive in an increasingly on-demand world.\nWhat you’ll do\n\nDrive engagement of 50+ operators of delivery-only businesses (i.e. customers) across our Kuwait market serving as a strategic advisor, and ensuring their happiness, profitability, growth and retention.\nSystematically identify opportunities for customer growth and expansion within and outside our infrastructure, leveraging up-to-date industry knowledge.\nDevelop and maintain tools and reports that are shared with customers and contribute to the growth of their businesses.\nDevelop and maintain tools, reports and datasets that improve the operational efficiency and productivity of the internal team. \nClosely collaborate with internal teams to communicate the health of the customers' portfolio, enabling the business to make more informed decisions.\nWhat we’re looking for\n1-3 years of Customer Success experience\nIndustry experience in the FoodTech market is a plus\nA proven track record of developing revenue-driven strategies that enhance customer retention while driving overall business growth.\nSomeone resilient, who sees challenges as stepping stones to success and thrives in a dynamic environment.\nArabic and English language skills are a prerequisite. You must be fluent in Arabic and English.\nRelationship building is key, as we seek a candidate who can foster strong, lasting connections with both clients and team members.\nCustomer obsession is a must, with a dedication to going above and beyond to ensure our clients' satisfaction.\nData-driven problem-solving is a crucial skill, as we rely on data to make informed decisions and drive innovation. \nWe expect analytical excellence, with a keen eye for detail and the ability to turn data into actionable insights. You should be incredibly well organised (Prince2 or PMP qualifications desirable) \nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Amman office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":3726,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-10-16T19:56:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":60,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/atoms-customer-success-associate","json_url":"https://alion.io/job/atoms-customer-success-associate.json","meta":{"generated_at":"2026-10-23T09:13:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14762,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-customer-success-associate"}]}