{"id":2456521,"url":"https://alion.io/job/atoms-it-operations-specialist","title":"IT Operations Specialist","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":77,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Service Desk","optional":false},{"name":"Slack","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Physical AI","optional":true}],"status":"live","first_seen_at":"2026-10-05T17:43:32Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T15:04:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Who we are \nAtoms is building the machines that power the next era of progress.\nOver the last decade, software has transformed the digital world. But the physical world, where food is made, minerals are mined, goods are moved, and industries are run, remains far less intelligent, far less efficient, and far more constrained. We’re changing that.\nAtoms builds Physical AI- real-world robots for the industries that move civilization forward, starting with food, mining, and transport. Our systems are designed to understand, predict, and control the real world with precision, turning complex physical operations into something more reliable, more scalable, and more productive.\nThis work requires more than robotics. It requires deep integration across hardware, software, AI, operations, manufacturing, and real estate. We don’t just build machines in a lab. We deploy them into real environments, operate them, learn from them, and improve them until they work at scale.\nWe are roboticists, engineers, operators, and builders. We believe the next great technology companies will not only transform information, but the physical systems that shape everyday life.\nIf you want to work on hard problems with real-world impact, join us.\nWhat you'll do\nBe the Go-To for IT Support: Respond to first and second-level requests and issues across workstation hardware and software, network connectivity, and audio, video, and web conferencing systems.\nOwn the Service Desk: Actively handle Service Desk tickets, incoming calls, and emails, escalating end user requests within established Service Level Agreements.\nRun High-Stakes AV: Set up and support AV for conference rooms and high-profile presentations, including audio mixers, microphones, camera management, and meeting and webinar settings. Stay calm under pressure during live broadcasts and executive-facing events.\nOnboarding & Workstation Deployment: Onboard new employees, create accounts, and configure their hardware and software; help train new staff on the tools they use. Procure and deploy Windows workstations.\nAdminister Modern Tech: Perform basic administration of software and service licensing for our SaaS stack, including O365, Teams, Google Workspace, Jira, Confluence, Zoom, and Slack.\nSecure the Environment: Implement and monitor security measures, certificates, and company compliance requirements. Support and maintain LAN/WiFi, MDM, EDR, and related technologies to keep IT assets secure.\nKeep Systems Healthy: Review diagnostics, assess the functionality and efficiency of systems, and handle configuration, maintenance, upgrades, and troubleshooting of workstations, laptops, mobile devices, and printers.\nBuild the Blueprint: Accurately document hardware failures, repairs, installations, and removals by recording service desk problem-solving responses.\nWhat we're looking for\nThe \"Initiator\" Mindset: We are a startup environment. We need someone independent and autonomous who identifies problems and takes charge without waiting for a manual.\nProven Experience: 5+ years of relevant work experience, including 3-5+ years in IT Operations or Support. \nThe Right Background: Experience at SaaS, e-commerce, real estate, sales or product-driven, consulting, or technology companies, ideally with global scope and large operations teams.\n AV & Connectivity Expertise: Hands-on experience with conferencing systems, live event AV, and networking (LAN/WiFi).\nSecurity Know-How: Familiarity with MDM, EDR, certificates, and compliance requirements.\nGrace Under Pressure: Comfortable supporting live, executive-facing events where things have to work the first time.\n Future-Focused: You are well-versed in (or eager to master) AI and Prompt Engineering to increase efficiency.\nPersonable & Proactive: You enjoy interacting with people and can translate complex technical issues into easy-to-understand solutions for your colleagues.\nWhy join us\nAt Atoms, you’ll work on one of the defining challenges of our time-bringing automation into the physical world to drive real, lasting impact. We exist to uncover valuable unknown truths and turn them into progress, which means constantly pushing beyond what’s known and building what doesn’t yet exist. The work is ambitious and often challenging, but it’s grounded in a shared sense of purpose and a team committed to seeing it through together. Our work only matters if it serves others, and we know that meaningful progress depends on the trust of the people we serve and the strength of our team-so we invest in both, creating an environment where you can do your best work and grow.\nWhat else you need to know\nThis role is based in our San Francisco office. Atoms is a company driven by invention and continuous change - we are constantly reimagining our industries, building new products, and refining how we operate. We do our best work together. That’s why all of our office-based teams work onsite, five days a week.\nThe base salary range for this role is$93,000 - $110,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, dental, and vision insurance (multiple plans, incl. HSA options).\nCompany-paid life and disability insurance (short- and long-term).\nVoluntary insurance: accident, critical illness, hospital indemnity.\nOptional supplemental life insurance for self, spouse, and children.\nPet insurance discount.\n401(k).\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies:\nDiscretionary vacation days\n8 paid holidays per year\nPaid sick time\nPaid Bereavement leave\nPaid Parental Leave\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":6046,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-10-13T16:11:47Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":68,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":true},"html_url":"https://alion.io/job/atoms-it-operations-specialist","json_url":"https://alion.io/job/atoms-it-operations-specialist.json","meta":{"generated_at":"2026-10-15T16:11:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-it-operations-specialist"}]}