{"id":3885629,"url":"https://alion.io/job/atoms-lead-operations-specialist","title":"Lead Operations Specialist","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":68,"ghost_share":0,"stale_share":0.324,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:04:02Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T13:32:58Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Who we are \nCloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. \nWe take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.\nWe're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. \nAbout the role \nTimes Square is one of our busiest locations. Every hour, hundreds of orders leave our kitchens, and each one needs to reach the right hands.\nAs a Lead Operations Specialist, you will lead the hourly team that keeps the facility running and orders moving. You will coach and develop your team, track performance, keep licensees supported and ready for busy periods, and step in wherever the operation needs you, from resolving critical issues to covering shifts.\nFlexibility and hustle are essential. Conditions change constantly, and no task is too big or too small. Our team works together to create an environment that works for restaurateurs, customers, and delivery partners.\nWhat you’ll do\nTeam Development: Continually onboard, coach, and develop a happy, high-performing team of hourly staff who run the facility and execute the order fulfillment process.\nShift Management: You will act as our primary shift liaison for our lunch and dinner rushes 4-5 days a week. \nLicensee Support: Address facility, tech, and space issues with licensees, including calling OFOS on their behalf.\nBusiness Readiness: Work with Facility Operations Managers and team members to make sure licensees are ready for big orders, launches, and spikes in business.\nCustomer Experience: Ensure our team delivers a professional and pleasant experience for every courier and customer who walks through our doors.\nStaffing Support: Fill in shifts during call-outs and act as general staffing support.\nInventory & Audits: Review daily inventories, place replenishment orders when needed, and perform storage and common area audits.\nWhat we’re looking for\nProblem Solving: Spots issues quickly and takes ownership through resolution.\nResilience & Hustle: Stays calm, positive, and productive in a high-volume, fast-changing environment.\nTeam Builder: Creates a team environment where hourly staff feel supported, perform well, and want to stay.\nTeam Leadership: Experience leading teams.\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our New York office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.\nThe base starting rate for this role is$23.00 - $25.00 per hour.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBenefits Summary:\nMedical, dental, and vision insurance (multiple plans, incl. HSA options)\nCompany-paid life and disability insurance (short- and long-term)\nVoluntary insurance: accident, critical illness, hospital indemnity\nOptional supplemental life insurance for self, spouse, and children\nPet insurance discount (Fetch)\n401(k) \nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies \nPaid Vacation Time (1h for every 26h worked)\n8 paid holidays per year\nPaid sick time \nPaid Bereavement leave\nPaid Parental Leave.\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":4545,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-11-06T19:29:37Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":60,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/atoms-lead-operations-specialist","json_url":"https://alion.io/job/atoms-lead-operations-specialist.json","meta":{"generated_at":"2026-11-11T15:08:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-lead-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-lead-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-lead-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-lead-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-lead-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3885629}},{"tool":"search_jobs","arguments":{"company":"atoms.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3885629},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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