{"id":1621033,"url":"https://alion.io/job/atoms-middleware-solutions-engineer-i","title":"Middleware Solutions Engineer I","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":86,"ghost_share":0,"stale_share":0.244,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93000,"max":109000,"currency":"USD","period":"year","gross":null,"usd_annual":109000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS","optional":false},{"name":"GCP","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-08-24T16:23:09Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-08T20:46:48Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Who we are \nIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.\nAbout the role\nWe are looking for a Solutions Engineer who combines strong technical problem-solving skills with customer/partner-facing relationship management and operational leadership.\nIn this role, you will manage complex technical relationships with POS providers and restaurant partners, support strategic integrations, and handle escalated operational requests for high-visibility customers.You will proactively identify technical risks, drive issues through resolution, and ensure partners have a reliable and successful experience. \nYou will act as the bridge between Product, Engineering, Operations, Customer Success, Sales, and external partners, ensuring technical excellence while improving internal processes and customer outcomes.\nThis is a highly autonomous, impact-driven role with the opportunity to influence technical decisions, shape engagement models, and continuously improve our production standards.\nWhat you will do\nTechnical Account Management & Partner Ownership\nManage key technical relationships with external POS providers and restaurant groups across regional and global markets\nOwn merchant technical discoveries (Sales Eng), technical deployment, and execution for both one-to-one and scaled partner engagements\nSupport Enterprise and Strategic Sales Engineering in pre-sales technical conversations\nEnsure smooth integration and expansion of new technology solutions\nTechnical Operations & Escalation Management\nHandle complex escalated technical requests from internal teams and high-visibility customers\nDiagnose, troubleshoot, and resolve production issues with urgency and empathy\nPerform configuration changes, deployments, and product expansions\nEstablish clear scope, documentation, and ETA expectations for technical engagements\nDevelop workarounds and scalable solutions when standard paths do not exist\nProduct & Engineering Collaboration\nPartner closely with Product, Engineering, Operations, and Customer Success teams\nCollect and document partner feedback and prioritize feature requests\nContribute to improving product reliability and market offering\nInfluence technical decisions and propose innovative solutions\nProcess & Automation Improvement\nIdentify gaps and inefficiencies in tools, workflows, and engagement models\nDevelop automation tools and scripts to increase efficiency\nImprove internal production standards and documentation\nManage and prioritize support tickets to ensure timely resolution\n\nWhat we are looking for\nExperience\n2 to 5 years of customer-facing technical support, technical operations, or technical account management experience\nExperience managing technical projects or coordinating implementations\nExperience working with POS systems, restaurant technology, or delivery platforms is highly preferred\nExperience working in production systems in cloud environments such as GCP or AWS\nTechnical Skills\nStrong technical troubleshooting and root cause analysis skills\nWorking knowledge of SQL\nFamiliar with at least one language, JS or Python preferred\nFamiliarity with APIs and high-level software architecture concepts\nExperience with monitoring tools and production systems\nExperience with JIRA or similar project management tools is a plus\nCore Competencies\nStrong ownership mentality and bias for action\nAbility to manage complex escalations calmly and effectively\nDetail-oriented and highly organized\nAbility to thrive in fast-moving and ambiguous environments\nExcellent cross-functional collaboration skills\nProactive mindset focused on process improvement and operational excellence\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nThe base salary range for this role is$93,000 - $109,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, dental, and vision insurance (multiple plans, incl. HSA options).\nCompany-paid life and disability insurance (short- and long-term).\nVoluntary insurance: accident, critical illness, hospital indemnity.\nOptional supplemental life insurance for self, spouse, and children.\nPet insurance discount.\n401(k).\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies:\nDiscretionary vacation days\n8 paid holidays per year\nPaid sick time\nPaid Bereavement leave\nPaid Parental Leave\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":6169,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Robotics","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:44:01Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.747,"p_room":0.6,"age_days":44,"expected_fill_days":56,"reasons":["conf:1","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-10-08T05:49:30Z"},"pay":{"stated_usd_annual":109000,"is_top_pay":false},"html_url":"https://alion.io/job/atoms-middleware-solutions-engineer-i","json_url":"https://alion.io/job/atoms-middleware-solutions-engineer-i.json","meta":{"generated_at":"2026-10-09T00:20:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":316,"day_limit":5000,"remaining_today":4684,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-middleware-solutions-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-middleware-solutions-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-middleware-solutions-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-middleware-solutions-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-middleware-solutions-engineer-i"}]}