{"id":1621036,"url":"https://alion.io/job/atoms-operations-manager-2","title":"Operations Manager","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":74,"ghost_share":0,"stale_share":0.284,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"live","first_seen_at":"2026-09-15T15:33:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T17:39:00Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Who we are \nKitchenBASE helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. \nWe take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.\nWe're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains. \nWhat you’ll do\nAccount Management\nProvide KitchenBASE’s Customer Success service packages to contracted accounts to analyze and propose growth strategies. This includes identifying new sales channels, introducing cost-efficient suppliers, and leveraging or developing services through KitchenBASE’s partner ecosystem.\nFoster and maintain strong partnerships with Delivery Platforms (e.g., UberEats, Demaekan, Wolt, Coupang, etc.).\nYou will focus on building strong communication and trusted relationships with service users to secure contract renewals and actively mitigate churn risks.\nPromote kitchen expansions and upsell kitchen services.\nHandle arrears and debt collection to ensure timely payments.\nFacility Operations\nOversee and ensure compliance with the property rules, regularly reviewing and updating as necessary. Ensure all kitchen licensees adhere to these rules within our facilities.\nEnsure the facilities are fully updated and well-maintained through effective cleaning and repair works.\nCollaborate with internal facility technicians, the construction team, and external vendors to address any facility or equipment issues.\nDevelop and maintain strong partnerships with vendors to ensure quality service at optimal costs, constantly reviewing service levels.\nEnsure that Standard Operating Procedures (SOPs) for the facility and organization are being followed.\nAddress complaints, issues, or problems reported by kitchen licensees, neighbors, or drivers, providing timely solutions.\nProcure necessary equipment for facility operations with a cost-conscious approach.\nManage the licensee onboarding and offboarding processes, ensuring a seamless experience.\nFinancial Management\nReview the monthly P&L of assigned facilities, identifying potential improvements. Work with the team to agree on actions and execute them.\nDevelop and implement revenue-enhancing strategies while controlling expenses.\nHandle arrears and debt collection to ensure timely payments.\nEnsure smooth accounting processes by managing vendor registrations and payment procedures for contracted service providers.\n(Manage monthly billing and issue invoices to licensees.)\n(Oversee company assets, ensuring efficient utilization.)\nSafety and Security\nEnsure emergency response procedures are in place and up to date.\nComply with local regulations and requirements to ensure the safety and compliance of our facilities.\nWhat we’re looking for\nProficiency in basic PC skills, including email, Excel/Google Sheets, and PowerPoint/Google Slides.\nStrong internal communication skills with the ability to work collaboratively and effectively within a team.\nHigh attention to detail with a track record of executing tasks accurately according to manuals and standard operating procedures (SOPs).\nA strong willingness to learn and adapt to new tasks, workflows, and digital tools.\nExcellent time management skills, with a proven ability to prioritize and manage multiple tasks simultaneously.\nStrong interpersonal skills to collaborate effectively with both internal teams and external stakeholders.\nExperience in customer service or interpersonal communication, with the flexibility to adapt to a fast-paced, changing environment.\nBasic data entry and reporting skills, with the ability to compile clear and accurate reports.\nFast learning abilities with a demonstrated interest in ‘getting your hands dirty’ either through:\nDirect experience doing so (service operations, retail, hospitality, logistics & fulfillment, tech companies with heavy ops) and/or \nManaged logistics or operations at food, drug, or other highly regulated manufacturing facilities\nHave worked in more traditional consulting/banking and motivated to pivot\nProblem-solving abilities as both individual and through your team - able to creatively or analytically solve problems, data-driven, capable of root cause analysis\nEscalated bigger complaint handlings or Customer service experiences\nHustler mentality - bias to action, sense of urgency, calm in a storm, solutions-focused, able to prioritize\nProcess builder - focused on efficiency, builds with scale in mind, logical, system-oriented\nProject management experiences working with internal and external stakeholders\nVendor relation management experience\nPeople oriented mindset\nNice to have\n\nWork experience in Food or Food delivery industry \nKnowledge or experience in kitchen equipment, utilities, and facility maintenance.\nKnowledge or experience in real estate, property/facilities management, and tenant leasing agreements.\nFluent English in business\nSafety Security and risk management experiences\nExperiences in new store or facility development process\nExperience in startup is a plus\nExperience for New business development\nProven track record of success results in financial\nAnalytical skills with the proven track record\nWork experience at OFOs / Delivery platformer is a plus\nWhy join us \nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.\nChanging the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. \nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.\nWhat else you need to know \nThis role is based in our Tokyo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":6580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-10-01T20:44:01Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.829,"p_room":0.6,"age_days":42,"expected_fill_days":60,"reasons":["conf:2","wave","velocity","win:late","crowd:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/atoms-operations-manager-2","json_url":"https://alion.io/job/atoms-operations-manager-2.json","meta":{"generated_at":"2026-10-28T19:32:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27048,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-operations-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1621036}},{"tool":"search_jobs","arguments":{"company":"atoms.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1621036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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