{"id":182210,"url":"https://alion.io/job/atoms-software-engineer-customer-lifecycle","title":"Software Engineer, Customer Lifecycle","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":76,"ghost_share":0,"stale_share":0.276,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":179000,"max_usd":378000,"period":"year","method":"role_country_seniority_unknown","sample_n":8485},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"CockroachDB","optional":false},{"name":"Go","optional":false},{"name":"gRPC","optional":false},{"name":"Java","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Apache Kafka","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Docker","optional":true},{"name":"GCP","optional":true},{"name":"Kubernetes","optional":true}],"status":"live","first_seen_at":"2026-08-31T22:33:35Z","employer_posted_date":null,"last_verified_at":"2026-08-31T22:33:35Z","board_verified":false,"closed_at":null,"days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"Who we are\nIn the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter - to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.\nWhat you'll do\nAs a Software Engineer on the Otter Customer Lifecycle team, you'll build the platform that every other team at Otter depends on - the core systems that define what a restaurant is in our product, and the services that get merchants from signup to serving orders.\nBuild and own the merchant platform: the core services and data models behind stores, facilities, brands, and the entitlement-driven configuration that determines what each merchant can access.\nDesign onboarding services that take a new restaurant from signup to live and serving orders, reliably and without manual intervention.\nBuild the backend for self-serve growth - signup, activation, and conversion flows that let restaurants adopt Otter without touching a salesperson.\nDesign offboarding and lifecycle cleanup so that when a merchant leaves, the systems behind them shut down cleanly instead of quietly running and costing money.\nOwn your services end-to-end: design, build, instrument, debug, and improve reliability and performance.\nWhat we're looking for\nWe value diversity of experience and are looking for engineers excited to own complex, high-impact systems. We look for a strong sense of ownership - people ready to take their work from idea to production and take responsibility for outcomes.\nBasic Qualifications\nProficiency in Java or Go, writing production backend services.\nSolid foundation in distributed systems, microservices, and API design (gRPC and/or REST).\nExperience with databases (e.g. PostgreSQL, CockroachDB) and writing performant queries.\nExperience designing data models and core domain objects that other teams build on top of.\nExperience operating services in production, and a collaborative, product-minded approach.\nNice to Have\nWorkflow orchestration (e.g. Temporal, Cadence) or event-driven architectures (Kafka).\nAuthentication, authorization, permissions, or entitlements systems.\nExperience with API modernization or migrating services off a legacy stack.\nMarketplace, merchant platform, subscription, or billing systems experience.\nCloud platforms (Azure, AWS, GCP) and containers (Docker, Kubernetes).\nWhy join us\nDemand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn-$1T by 2030.\nChanging the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.\nCollaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.\nWhat else you need to know\nThis role is based in our Mountain View office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.\nThe base salary range for this role is $176,000 - $242,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, dental, and vision insurance (multiple plans, incl. HSA options).\nCompany-paid life and disability insurance (short- and long-term).\nVoluntary insurance: accident, critical illness, hospital indemnity.\nOptional supplemental life insurance for self, spouse, and children.\nPet insurance discount.\n401(k).\nHealth Savings Account (HSA)\nFlexible Spending Accounts (Healthcare, Dependent Care, Commuter)\nTime Off policies:\nDiscretionary vacation days\n8 paid holidays per year\nPaid sick time\nPaid Bereavement leave\nPaid Parental Leave\nBenefits are subject to change at the company's discretion.\nAtoms accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others?","description_format":"text","description_chars":4718,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Robotics","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-09-01T01:38:43Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.689,"p_room":0.72,"age_days":45,"expected_fill_days":68,"reasons":["seen:45","velocity","win:mid","crowd:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/atoms-software-engineer-customer-lifecycle","json_url":"https://alion.io/job/atoms-software-engineer-customer-lifecycle.json","meta":{"generated_at":"2026-10-16T19:24:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-software-engineer-customer-lifecycle"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-software-engineer-customer-lifecycle"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-software-engineer-customer-lifecycle"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-software-engineer-customer-lifecycle\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-software-engineer-customer-lifecycle"}]}