{"id":3174980,"url":"https://alion.io/job/atoms-support-engineer-manager","title":"Support Engineer Manager","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":73,"ghost_share":0,"stale_share":0.288,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belo Horizonte, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Bash","optional":false},{"name":"C++","optional":false},{"name":"Linux","optional":false},{"name":"Python","optional":false},{"name":"ROS","optional":false}],"status":"live","first_seen_at":"2026-10-23T16:30:50Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T01:28:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Who we are\nPronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.\nWe are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.\nWhat you’ll do\n\nLead a team of Support Engineers who keep autonomous haul trucks running in production, 24/7.\nOwn your team, including being its escalation point during production issues.\nOnboard new engineers and get them ready to support production.\nKnow your team's technical work in depth and hold the team accountable for quality and response times.\nStep in hands-on to cover team members when needed.\nGrow engineers on your team toward Level 2.\nPartner with Robotics, Hardware, and Operations teams to resolve issues.\nImprove support processes and tooling so the team can support a growing fleet.\nWhat we’re looking for\nEngineering background (robotics, software, or embedded systems), now focused on management.\nExperience leading engineering teams and a fluency in English to enable cross functional team collaboration.\nStrong people management skills.\nAdvanced Linux and Bash, plus hands-on debugging of embedded systems over SSH and the command line.\nROS, and Python or C/C++.\nPlus: experience in support or managing support teams.\nPlus: experience with 24/7 or shift-based operations.\nWhy join us \nWork on real, production-deployed autonomy.\nBuild technology that directly improves safety, efficiency, and productivity.\nTackle complex challenges in demanding, real-world environments.\nBe part of a fast-moving team with high ownership and impact.\nSee your work deployed and making a difference in the field.\nCollaborate closely with experienced engineers and industry operators.\nWhat else you need to know \nThis role is based in our Belo Horizonte office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":2477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Industrial Robotics","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-10-23T19:38:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":60,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/atoms-support-engineer-manager","json_url":"https://alion.io/job/atoms-support-engineer-manager.json","meta":{"generated_at":"2026-10-26T02:57:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-support-engineer-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-support-engineer-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-support-engineer-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-support-engineer-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-support-engineer-manager"}]}