{"id":1924943,"url":"https://alion.io/job/atoms-technical-program-manager-customer-milestones-delivery","title":"Technical Program Manager - Customer Milestones Delivery","company":{"id":1533,"name":"Atoms","domain":"atoms.co","url":"https://alion.io/company/atoms","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":89,"open_postings":84,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":122000,"max":151000,"currency":"USD","period":"year","gross":null,"usd_annual":151000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-05T17:03:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T23:21:47Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Who we are\nPronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.\nWe are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.\nAbout the role\nThe Customer Milestones Delivery TPM owns a single tracked calendar of every customer-facing commitment across Pronto's active deployments, and is the one consistent voice when a date is at risk or has to move. Today, customer dates live across scattered trackers and get communicated by whichever team happens to be closest to the customer at the time. This role replaces that with one owner, one calendar, and one voice.\nWhat you’ll do\nMilestone Tracking\nBuild and maintain a single tracked calendar of every customer-facing date across all active sites - kickoff, go-live, ramp milestones, contractual deadlines - replacing the scattered trackers in use today.\nKeep the calendar current by pulling status directly from the teams executing against each date, not by waiting for it to be reported.\nEarly-Warning & Risk Flagging\nFlag a date at risk before it slips, based on leading indicators from execution teams, not after the customer has already noticed.\nBuild the judgment to tell a normal schedule variance from a real risk, so early warnings carry weight instead of becoming noise.\nCustomer Communication\nBe the one consistent voice on customer timeline changes, so a customer hears about a slipped or moved date the same way, from the same source, every time.\nOwn the hard conversation when a date has to move: what changed, why, and the new commitment - rather than leaving it to whichever team is in the room.\nCoordinate with Sales, Deployment, and Customer Success so the message a customer hears matches what internal teams actually believe will happen.\nWhat we’re looking for\nExternal or customer-facing program management experience - has personally owned a hard conversation about a slipped date with a paying customer.\nRigor to build and maintain a live tracking system across several concurrent sites without letting it go stale.\nProactive by default: flags risk before being asked, rather than only status-reporting after the fact.\nStrong written and verbal communication, comfortable being the consistent point of contact on sensitive timeline conversations.\nNice to have\nExperience in a deployment, customer success, or delivery role for a hardware or field-deployed technology product.\nExperience with autonomous vehicle, robotics, or heavy industrial equipment customer programs.\nFamiliarity with Linear or a similar tool for pulling execution status directly from delivery teams.\nWhy join us \nWork on real, production-deployed autonomy.\nBuild technology that directly improves safety, efficiency, and productivity.\nTackle complex challenges in demanding, real-world environments.\nBe part of a fast-moving team with high ownership and impact.\nSee your work deployed and making a difference in the field.\nCollaborate closely with experienced engineers and industry operators.\nWhat else you need to know \nThis role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nThe base salary range for this role is$122,000 - $151,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, Dental, Vision, Disability, and Life Insurance\nFlexible Spending Account / Health Savings Account Options\n401(k)\nEquity\nSick Time, Unlimited Flexible Time Off, and Paid Holidays\nPaid Parental Leave \nPre-Tax Commuter Benefit Plan\nTeam lunch in our SoMa office every Tuesday and Thursday\nBenefits are subject to change at the company's discretion.\nPronto accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Robotics","Industrial Automation","Industrial Robotics"],"lifecycle":[{"event":"open","at":"2026-10-05T19:29:53Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":60,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":151000,"is_top_pay":false},"html_url":"https://alion.io/job/atoms-technical-program-manager-customer-milestones-delivery","json_url":"https://alion.io/job/atoms-technical-program-manager-customer-milestones-delivery.json","meta":{"generated_at":"2026-10-12T01:21:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1548,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1533},"rest":"https://alion.io/mcp/rest/get_company?id=1533"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatoms-technical-program-manager-customer-milestones-delivery"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatoms-technical-program-manager-customer-milestones-delivery"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatoms-technical-program-manager-customer-milestones-delivery"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atoms-technical-program-manager-customer-milestones-delivery\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatoms-technical-program-manager-customer-milestones-delivery"}]}