{"id":1330598,"url":"https://alion.io/job/atomus-customer-success-manager","title":"Customer Success Manager","company":{"id":3784411,"name":"Atomus","domain":"atomuscyber.com","url":"https://alion.io/company/atomuscyber","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":530},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"NIST 800-171","optional":false},{"name":"FedRAMP","optional":true},{"name":"Microsoft Defender","optional":true}],"status":"live","first_seen_at":"2026-09-01T21:54:20Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-09-28T15:19:00Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"About the Role\nThe Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis - keeping them secure, compliant, and successful. You will work in a pod alongside a Cybersecurity Engineer and report into our Customer Success and Engineering organization.\nWhat You'll Do\nServe as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions.\n\nLead quarterly compliance reviews with customer leadership (owners, CISOs, IT directors) and drive documentation to sign-off.\n\nGuide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes.\n\nPartner with a Cybersecurity Engineer to co-own the management of customer accounts\n\nOwn retention and surface customer feedback to our engineering and product teams to improve the Aegis platform.\n\nTravel to customer sites approximately once per month.\n\nWhat You'll Bring\n2-5 years of experience in customer success, account management, technical support, GRC, or a client-facing role at a B2B SaaS or technology company.\n\nExcellent written and verbal communication, with the ability to make complex technical and regulatory topics simple.\n\nStrong ownership, organization, and follow-through across multiple accounts and priorities.\n\nComfort learning a technical, highly regulated product.\n\nAbility to work on-site in San Francisco full-time.\n\nPreferred Qualifications\nExposure to cybersecurity, GRC, compliance, or regulated industries (NIST 800-171, CMMC, DFARS, ITAR, or FedRAMP).\n\nFamiliarity with Microsoft 365, Intune, Microsoft Defender, and IT ticketing systems.\n\nExperience supporting defense, aerospace, or government customers.","description_format":"text","description_chars":1771,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military","Information Security"],"lifecycle":[{"event":"open","at":"2026-09-27T09:41:56Z"}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.547,"p_room":0.45,"age_days":26,"expected_fill_days":15,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/atomus-customer-success-manager","json_url":"https://alion.io/job/atomus-customer-success-manager.json","meta":{"generated_at":"2026-09-28T23:26:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1063,"day_limit":5000,"remaining_today":3937,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}