# Customer Success Manager

About the Role The Customer Success Manager owns the ongoing relationship with our defense and aerospace customers after they go live on Atomus Aegis - keeping them secure, compliant, and successful. You will work in a pod alongside a Cybersecurity Engineer and report into our Customer Success and Engineering organization. What You'll Do Serve as the primary point of contact and first line of support for a portfolio of customers' cybersecurity and compliance questions. Lead quarterly compliance reviews with customer leadership (owners, CISOs, IT directors) and drive documentation to sign-off. Guide customers through the NIST 800-171 and CMMC Level 2 lifecycle, translating technical controls into clear business outcomes. Partner with a Cybersecurity Engineer to co-own the management of customer accounts Own retention and surface customer feedback to our engineering and product teams to improve the Aegis platform. Travel to customer sites approximately once per month. What You'll Bring 2-5 years of experience in customer success, account management, technical support, GRC, or a client-facing role at a B2B SaaS or technology company. Excellent written and verbal communication,

- **Id**: 1330598
- **Url**: <https://alion.io/job/atomus-customer-success-manager>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: San Francisco, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 2
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-01T21:54:20Z
- **Employer posted date**: 2026-09-01
- **Last verified at**: 2026-11-12T17:34:58Z
- **Board verified**: yes
- **Days open**: 71
- **Description format**: text
- **Description chars**: 1771
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Information Security, Homeland Security

## Company

- **Id**: 3784411
- **Name**: Atomus
- **Domain**: atomuscyber.com
- **Url**: <https://alion.io/company/atomuscyber>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Ashby

## Salary estimate

- **Min usd**: 46000
- **Max usd**: 87000
- **Period**: year
- **Method**: role_seniority_country_remote_cell
- **Sample n**: 1280

## Technologies

- **CMMC** — Optional: no
- **NIST 800-171** — Optional: no
- **FedRAMP** — Optional: yes
- **Microsoft Defender** — Optional: yes

## Trust

- **Level**: ok
- **Days open**: 71

## Requirements

- **Experience years min**: 2
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-09-27T09:41:56Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 1; Filings 12m: 1

## Liveness

- **Score**: 12
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.417
- **P room**: 0.28
- **Age days**: 71
- **Expected fill days**: 23
- **Reasons**: conf:5, win:tail, crowd:junior
- **Computed at**: 2026-11-12T10:38:37Z

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.