Asset Management Supervisor
Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.
Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.
Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.
For more information, please see the Atos corporate web site: www.atos.net.
Responsible for monitoring and ensuring compliance with respect to the J&J termination and IT Safe process, tracking the performance in the Horizon system, generating Quality Metrics reports, and making specific, written recommendations for remediation, when required. Monitoring and reporting on all daily termination asset transactions and ensuring the associated Work Instructions are followed by the appropriate technicians. Responsibilities include physically signing off on all break/fix hard drives and validating the associated order against the Horizon system prior to releasing them to the break/fix technicians. Termination Supervisors will conduct daily inventory of the Termination Room, reporting on and comparing the actual termination hardware with the expected termination hardware and working with the C3i team to ensure any discrepancies are resolved.
Principal Responsibilities: (Essential Function)
- Ensure the receiving, termination, break/fix, quality control, and depot teams follow the J&J Work Instructions with respect to terminations, break/fix, and ITSafe processes.
- Monitor and track the daily termination emails and queues
- Validate termination orders associated with emails and IRIS queue are entered into the Horizon system
- Maintain a termination spreadsheet tracking all incoming terminations to Horizon orders, actual termination hardware in the termination room, and expected termination hardware. Work with C3i depot team to resolve any discrepancies.
- Physically sign-off any break/fix hard drive release by comparing its serial number with the associated Horizon order prior to releasing the drive to the break/fix team.
- Conduct physical daily inventory of termination hardware in the termination room and compare to the expected termination hardware as tracked in the termination spreadsheet. Work with C3i to resolve any discrepancies.
- Process Improvement: identify and report Quality Assurance concerns (trends) to management. Make specific recommendations to management on how to improve processes, based on observations. Participate in the implementation of these recommendations.
- 4+ years of IT asset management experience
- 2+ years of supervisory experience
-Excellent oral and written communication skills
- Strong analytical skills
- Strong interpersonal skills in providing performance feedback
- Excellent problem solving and troubleshooting skills
- Detail oriented
- Ability to lift up to 25 pounds
- Understanding of computer components
Pay and Benefits:
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company