{"id":3413144,"url":"https://alion.io/job/atos-infrastructure-engineer-ng911","title":"Infrastructure Engineer NG911","company":{"id":3006,"name":"Atos","domain":"atos.net","url":"https://alion.io/company/atos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":12,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":64366,"max":102986,"currency":"USD","period":"year","gross":null,"usd_annual":102986},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"CyberArk","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"ITIL","optional":true},{"name":"Red Hat","optional":true}],"status":"live","first_seen_at":"2026-10-28T18:32:33Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T13:00:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.\nWith more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.\nA trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.\nAbout Atos Group\nAtos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.\nL3 Infrastructure Engineer\nNext Generation 911 (NG911)\nOrganization: Atos Public Safety\nLevel: L3 / Senior Infrastructure Engineering\nPrimary Focus: Windows Server, Linux, VMware, and NG911 Infrastructure\nPosition Summary\nAtos Public Safety provides mission-critical technology and managed services supporting Next Generation 911 (NG911) environments.\nThe L3 Infrastructure Engineer provides senior-level engineering and operational support for the Windows, Linux, and VMware infrastructure supporting NG911 services. This role serves as the senior escalation point for complex infrastructure issues that cannot be resolved by L1 or L2 support teams.\nThis is a hands-on technical role responsible for troubleshooting, maintaining, and improving highly available infrastructure. The engineer will work across servers, virtualization, networking, storage, security, monitoring, and application dependencies to resolve issues and maintain reliable NG911 services.\nKey Responsibilities\nInfrastructure Support & Troubleshooting\nServe as the L3 escalation point for complex Windows, Linux, VMware, and infrastructure-related issues.\nDiagnose problems across operating systems, virtualization, storage, networking, security, monitoring, databases, and application dependencies.\nRestore services during infrastructure incidents and support Major Incident Management activities.\nPerform root-cause analysis and recommend corrective actions to prevent recurring issues.\nWork closely with NOC, Network Engineering, Application Support, Security, Cloud Operations, Service Delivery, and third-party vendors.\nWindows & Linux Administration\nAdminister, maintain, and troubleshoot Windows Server and Linux systems supporting NG911 services.\nTroubleshoot system services, logs, authentication, permissions, networking, storage, performance, and resource issues.\nSupport server provisioning, configuration, patching, upgrades, maintenance, and retirement.\nSupport Active Directory-integrated systems and authentication dependencies.\nWork with application teams to troubleshoot issues that cross infrastructure and application layers.\nVMware Virtualization\nAdminister and troubleshoot VMware vSphere and vCenter environments.\nSupport VM provisioning, configuration, maintenance, migration, capacity management, and lifecycle activities.\nTroubleshoot performance and availability issues involving virtual machines, VMware infrastructure, networking, and storage.\nCoordinate complex VMware issues with vendor support when necessary.\nNG911 Infrastructure Support\nDevelop a strong understanding of the Atos Public Safety NG911 infrastructure and its application dependencies.\nSupport production, non-production, laboratory, reference, and interoperability environments.\nIdentify whether service issues originate from infrastructure, applications, networking, security, or external dependencies.\nMaintain technical documentation, troubleshooting procedures, and knowledge articles for support teams.\nInfrastructure Onboarding & Operations\nSupport onboarding and provisioning of physical and virtual servers.\nEnsure systems meet configuration, security, access, monitoring, logging, backup, and documentation requirements.\nSupport CyberArk onboarding and privileged-access integration.\nValidate infrastructure readiness before systems are moved into production.\nProvide operational documentation and technical handoffs to NOC and support teams.\nIncident, Problem & Change Management\nProvide L3 support for infrastructure incidents and service-impacting events.\nPerform structured troubleshooting using system logs, events, monitoring data, and configuration information.\nIdentify recurring problems and contribute to Problem Management and corrective-action activities.\nPlan and execute approved production changes, including testing, validation, rollback procedures, and risk assessment.\nMaintain accurate technical records within IT service management and documentation systems.\nMonitoring, Performance & Reliability\nReview infrastructure alerts, system logs, VMware events, and performance data.\nIdentify capacity, performance, configuration, and resource issues before they impact service.\nSupport health checks, preventive maintenance, backup and recovery validation, and resilience improvements.\nRecommend improvements to infrastructure reliability, performance, security, monitoring, capacity, and recoverability.\nRequired Qualifications\n5+ years of experience supporting enterprise server and virtualization environments, including senior or L3-level support.\nAdvanced administration and troubleshooting experience with Microsoft Windows Server.\nAdvanced administration and troubleshooting experience with Linux.\nStrong hands-on experience with VMware vSphere and vCenter.\nAbility to troubleshoot complex issues across operating systems, virtualization, applications, storage, networking, and security.\nStrong knowledge of:TCP/IP and DNS\nAuthentication and server networking\nStorage and virtualization\nHigh availability\nBackup and recovery\nMonitoring and logging\n\nExperience supporting high-availability or mission-critical production environments.\nExperience with formal Incident, Problem, Change, and Major Incident Management processes.\nStrong troubleshooting, documentation, and communication skills.\nAbility to independently manage complex technical issues and communicate effectively with technical teams, leadership, and vendors.\nPreferred Qualifications\nExperience supporting Atos Public Safety NG911 infrastructure or applications.\nExperience with NG911, public safety, emergency communications, telecommunications, or other mission-critical environments.\nExperience with Red Hat Enterprise Linux (RHEL) and/or SUSE Linux Enterprise Server (SLES).\nExperience with CyberArk or another privileged-access-management platform.\nExperience with monitoring, logging, patching, vulnerability management, configuration management, backup/recovery, or automation.\nExperience supporting geographically distributed, highly available, or hybrid infrastructure.\nExperience working with OEM and third-party technical support organizations.\nVMware, Microsoft, Linux, cloud, security, or ITIL certifications are a plus.\nCore Skills\nWindows Server and Linux administration\nVMware vSphere and vCenter\nAdvanced infrastructure troubleshooting\nTCP/IP, DNS, networking, and storage\nHigh availability and disaster recovery\nMonitoring and logging\nIncident, Problem, and Change Management\nRoot-cause analysis\nTechnical documentation\nCross-team and vendor coordination\nWork Environment\nSupports mission-critical NG911 production infrastructure.\nWorks closely with NOC, engineering, application support, security, cloud operations, service delivery, project teams, and vendors.\nMay participate in production maintenance outside normal business hours.\nMay participate in on-call or escalation coverage for critical incidents.\nMust be able to work effectively during high-priority incidents requiring rapid and controlled service restoration.\nSuccess in This Role\nSuccess means maintaining stable and reliable NG911 infrastructure, resolving complex technical issues, reducing recurring problems, executing production changes safely, maintaining strong technical documentation, and collaborating effectively across technical and operational teams.\nRole Distinction\nThis is more than a traditional server administrator position. The L3 Infrastructure Engineer must understand how Windows, Linux, VMware, networking, storage, security, CyberArk, monitoring, databases, and NG911 applications work together.\nThe engineer is expected to take ownership of complex infrastructure issues through resolution and help improve the long-term reliability and supportability of the NG911 environment.\nThe total compensation range for this role in the posted location is $64,366.00 - $102,986.00USD.\nAtos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed for this position reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.\nThe actual compensation offered to any candidate may fall outside the posted range and will be determined based on multiple factors permitted by applicable law. These may include, but are not limited to, geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity.\nIt is not typical for candidates to be hired at or near the top of the posted compensation range.\nBenefits: Medical insurance, Dental insurance, Vision insurance, Flexible Spending Accounts (FSAs), Health Savings Account (HSA), Supplemental Insurance, Telehealth, Employee Assistance Program (EAP), 401(k) Retirement Plan, Legal Insurance, Pet Insurance, Wellness and discount programs\nHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.\nAtos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.\nChoose your future. 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