{"id":2007139,"url":"https://alion.io/job/atos-platform-engineer-servicenow-global-role","title":"Platform Engineer - ServiceNow (Global Role)","company":{"id":3006,"name":"Atos","domain":"atos.net","url":"https://alion.io/company/atos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1665},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Configuration Management","optional":false},{"name":"ETL/ELT","optional":false},{"name":"JavaScript","optional":false},{"name":"LDAP","optional":false},{"name":"Least Privilege","optional":false},{"name":"Physical AI","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-17T02:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-27T16:09:50Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.\nWith more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.\nA trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.\nAbout Atos Group\nAtos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.\nJob Title: Servicenow Platform Engineer\nJob Location: Philippines\nWork timing: US Timezone\nJob Type: Remote\nPlatform Engineer - ServiceNow\nRole Summary\nWe are looking for an experienced ServiceNow Platform Engineer who will design, build, integrate, secure, optimize, and support the ServiceNow AI Platform. The role will provide hands-on engineering expertise across platform configuration, enterprise integration, intelligent automation, security, performance, release management, and technical governance.\nIn this global role, you will design and deliver next-generation AI-powered solutions, intelligent workflows, and reusable accelerators that strengthen our ServiceNow portfolio and help shape the future of digital transformation.\nYou will work closely with architects, product leaders, engineering teams, and business stakeholders across regions to build scalable platform capabilities, develop differentiated intellectual property, and accelerate the adoption of AI-driven automation. This role is ideal for someone who combines deep ServiceNow expertise with a passion for emerging AI technologies and enterprise-scale innovation.\nThe successful candidate must have proven experience engineering ServiceNow in complex enterprise environments, with particular depth in Workflow Data Fabric (WDF), Integration Hub, Workflow Studio, REST and SOAP services, MID Server connectivity, and integration architecture. The candidate must also understand conversational AI and the integration of ServiceNow workflows with physical AI environments, including robotics, autonomous systems, operational technology, Internet of Things devices, sensors, and connected assets.\nThe candidate must work effectively with Solution and Technical Architects, platform owners, cybersecurity teams, integration teams, data teams, AI specialists, developers, operations teams, vendors, and senior customer stakeholders.\nKey Responsibilities\nPlatform Engineering\nEngineer, configure, enhance, and support ServiceNow platform capabilities across development, test, and production environments.\nBuild reusable platform services using scoped applications, App Engine, Flow Designer, Workflow Studio, business rules, Script Includes, scheduled jobs, events, notifications, UI policies, client scripts, and platform APIs.\nApply ServiceNow development standards, object-oriented JavaScript, Glide APIs, configuration-first principles, and upgrade-safe design practices.\nProvide detailed technical design input to Solution, Technical, Security, Data, Integration, and AI Architects, including estimates, dependencies, constraints, and implementation options.\nIntegration and Workflow Data Fabric\nDesign and implement integrations using Workflow Data Fabric, Integration Hub, Workflow Studio, prebuilt spokes, custom spokes, actions, subflows, data fabric tables, and external data connectors.\nDevelop inbound and outbound integrations using REST, SOAP, Scripted REST APIs, web services, webhooks, JDBC, SFTP, LDAP, email, file transfer, message queues, and event-driven patterns.\nConfigure MID Servers, connection and credential aliases, IntegrationHub ETL, import sets, transform maps, data sources, coalescing, reconciliation, and scheduled ingestion processes.\nDefine canonical data models, mappings, validation, normalization, correlation, pagination, throttling, retry, idempotency, exception handling, reconciliation, and monitoring requirements.\nImplement secure authentication using OAuth 2.0, mutual TLS, certificates, JWTs, API keys, and managed credentials, avoiding embedded secrets and shared privileged accounts.\nProduce interface specifications, sequence diagrams, mapping documents, support procedures, operational dashboards, error queues, and integration runbooks.\nAI and Intelligent Automation\nConfigure and support conversational AI using Virtual Agent, Now Assist, AI Search, natural-language capabilities, AI agents, AI Agent Studio, Assistant Designer, and conversational integrations.\nDevelop governed agentic workflows that retrieve context, invoke approved tools, update records, initiate workflows, and interact with enterprise systems through secure integrations.\nIntegrate ServiceNow with physical AI and connected environments, including robotics, autonomous devices, OT, IoT, sensors, digital control platforms, and asset-management systems.\nDesign physical-AI workflows that ingest telemetry and state, generate events and work, invoke authorized commands, and preserve human approval, safety, auditability, and fail-safe behavior.\nApply AI governance controls covering model and tool access, data grounding, prompt and configuration management, testing, observability, output validation, privacy, and protection against data leakage or prompt-based attacks.\nPlatform Security\nDesign and maintain roles, groups, access-control rules, security attributes, user criteria, scoped-application boundaries, and segregation-of-duties controls.\nApply least-privilege and need-to-know principles to users, integration accounts, service accounts, AI agents, APIs, MID Servers, and administrative capabilities.\nSupport single sign-on, multifactor authentication, OAuth, certificate management, encryption, data classification, secure credential storage, audit logging, and security monitoring.\nHarden integrations and MID Server connectivity through network segmentation, restricted egress, proxy controls, certificate validation, credential rotation, monitored service accounts, and controlled command execution.\nUse Security Center, Access Analyzer, platform logs, audit history, and enterprise security tooling to identify insecure configurations and support remediation.\nPerform secure code and configuration reviews, identify excessive access, insecure scripting, exposed secrets, weak authentication, and unsafe data-handling practices, and implement corrective action.\nPerformance, Optimization, and Technical Debt\nMonitor and optimize platform performance, availability, scalability, usability, manageability, and upgradeability.\nAnalyze slow transactions, inefficient queries, missing indexes, synchronous processing, large data volumes, event storms, integration backlogs, scheduled jobs, flow execution, table growth, and excessive logging.\nOptimize scripts, business rules, flows, integrations, APIs, reporting, archiving, retention, and data-loading patterns without compromising functional or security requirements.\nUse HealthScan, Instance Scan, performance analytics, system diagnostics, transaction logs, and platform health data to identify defects, technical debt, and improvement opportunities.\nDefine optimization backlogs, remediation priorities, success measures, and technical-debt controls, and verify that corrective actions deliver measurable improvement.\nAssess new ServiceNow releases, Store applications, patches, and platform capabilities, and recommend adoption, remediation, or retirement actions.\nDevOps, Testing, and Release Engineering\nSupport source control, application repositories, update sets, CI/CD pipelines, deployment automation, code review, branching, environment promotion, and release governance.\nDevelop unit, integration, regression, security, performance, and user acceptance test assets, using Automated Test Framework where appropriate.\nImplement integration test harnesses, mocks, controlled test data, negative testing, retry testing, rate-limit testing, and failure-recovery scenarios.\nSupport clones, upgrades, patching, instance configuration, release validation, rollback planning, production deployment, hypercare, and operational handover.\nMaintain technical documentation, configuration records, code comments, deployment evidence, support procedures, and knowledge-transfer materials.\nArchitecture, Governance, and Collaboration\nLead or support technical workshops, integration discovery, platform assessments, design reviews, security reviews, and optimization sessions.\nTranslate business and architectural requirements into implementable technical designs, user stories, acceptance criteria, data requirements, and non-functional requirements.\nChallenge designs that create unnecessary customization, duplicated integration logic, insecure access, tight coupling, poor performance, unsupported technology, or avoidable upgrade risk.\nWork with customer and supplier teams to resolve cross-system defects, clarify ownership, manage dependencies, and coordinate end-to-end testing and deployment.\nProvide technical guidance to developers, administrators, integration engineers, and support teams, and contribute reusable standards, templates, accelerators, and engineering patterns.\nSupport pre-sales activities, including discovery, solution shaping, demonstrations, estimates, proposals, statements of work, and technical presentations.\nMandatory Qualifications and Experience\nCurrent ServiceNow Certified System Administrator certification.\nCurrent ServiceNow Certified Application Developer certification, or equivalent demonstrable application-engineering expertise.\nServiceNow Certified Technical Architect (CTA) - highly preferred\nExcellent soft skills - executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization\nAt least 3 x Certified Implementation Specialist certificates\nExtensive hands-on experience architecting and delivering ServiceNow solutions\nProven success leading technically complex implementations\nAbility to lead technical discussions confidently with customers and stakeholders\nPrior consulting experience\nExperience leading teams and supervising others\nProven experience engineering and supporting ServiceNow in complex enterprise environments.\nAdvanced experience with Workflow Data Fabric, Integration Hub, Workflow Studio, Flow Designer, MID Server, REST, SOAP, Scripted REST APIs, import sets, transform maps, and custom integration development.\nStrong JavaScript, Glide API, data-model, security, debugging, and performance-analysis skills.\nExperience implementing secure authentication, credential management, API security, role-based access, encryption, and integration monitoring.\nExperience configuring or integrating conversational AI, AI agents, generative AI capabilities, or intelligent automation on ServiceNow.\nExperience integrating enterprise workflows with OT, IoT, robotics, autonomous systems, connected assets, or similar physical-AI environments is strongly preferred.\nExpected Experience\nEight or more years of relevant platform engineering, enterprise integration, application development, or automation experience.\nFive or more years...","description_format":"text","description_chars":15247,"description_truncated":true,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Managed Security","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-07T12:37:48Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long 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