Server Tools Technical Specialist

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

About the practice

At Atos, we deliver mission-critical digital services that power some of the world's most complex and highly regulated environments. Our Infrastructure and Cloud Operations practice supports enterprise customers through innovative automation, monitoring, orchestration, and emerging AI-driven solutions that improve operational efficiency, resilience, and service quality.

Our teams work at the forefront of infrastructure transformation, combining deep technical expertise with industry best practices to deliver secure, reliable, and scalable services for our customers. As automation technologies continue to evolve, we are investing in next-generation capabilities that help our customers modernise operations and accelerate digital transformation.

Where purpose meets career

As a Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments.

Working within a highly governed, ITIL-aligned service environment, you will be responsible for supporting automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant.

You will collaborate closely with operational teams, service management, and technical stakeholders to deliver high-quality automation solutions while supporting continuous improvement initiatives and contributing to the evolution of our automation and orchestration capabilities.

• Work at the forefront of Automation, Orchestration, AI and Agentic Technology - practical roles applying emerging technology to real operational and customer challenges.

• Build skills and a career in a fast-growing area - supported by structured learning, specialist enablement and hands-on delivery experience.

• Help shape a new capability and make a visible impact - an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within Atos.

Key Responsibilities

• Administer, support, and maintain assigned infrastructure tooling environments, including Microsoft System Center Orchestrator.

• Maintain the availability, health, performance, and resilience of production and non-production SCORCH environments.

• Support, troubleshoot, and optimise SCORCH runbooks and PowerShell-based automation workflows used for request fulfilment and operational automation.

• Diagnose and resolve failed automations, integration issues, and workflow errors impacting business or operational services.

• Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online, Microsoft Teams, and other connected platforms.

• Plan, schedule, and control lifecycle activities including patching, upgrades, capacity management, release activities, and platform maintenance.

• Produce and maintain operational documentation, runbook guidance, knowledge articles, and support procedures.

• Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement initiatives.

• Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes, and defined change windows.

• Support service restoration and major incident activities where automation, monitoring, or integration services are impacted.

• Contribute to ongoing service improvement and platform optimisation initiatives.

Skills we can’t do without

• Strong hands-on experience administering, supporting, and troubleshooting Microsoft System Center Orchestrator (SCORCH), ideally SCORCH 2022 or later.

• Experience designing, maintaining, testing, and deploying Orchestrator runbooks within enterprise environments.

• Advanced PowerShell scripting and automation experience.

• Experience automating and integrating with Active Directory, Exchange Online, Azure AD / Entra ID, and related Microsoft technologies.

• Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations.

• Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool integrations.

• Understanding of Microsoft SQL Server administration fundamentals relevant to Orchestrator databases and platform support.

• Strong troubleshooting and problem-solving skills with the ability to diagnose complex automation, runbook, database, and integration issues.

• Experience supporting lifecycle activities including patching, upgrades, resilience testing, capacity management, and platform transitions.

• Ability to understand automation logic, workflow design, runbook content, and operational dependencies across large enterprise environments.

• Experience working within an ITIL-based environment, including Incident, Change, Problem, and Release Management.

• Strong communication, documentation, and stakeholder management skills.

• Proactive and self-motivated approach with the ability to work independently and take ownership of tasks and issues.

• Ability to remain calm and effective under pressure, particularly during critical situations.

• Experience supporting Microsoft SCORCH runbooks and automation services is essential.

• Strong experience in runbook development, troubleshooting, PowerShell automation, and lifecycle management.

• Flexibility to support out-of-hours activities where required.

Skills we'd like

• Experience with Kelverion Integration Packs, including ServiceNow REST, SQL Server, data manipulation, text manipulation, and runbook management.

• Experience supporting highly available SCORCH architectures.

• Knowledge of SQL Always-On Availability Groups, Hyper-V Replica, or equivalent resilience technologies.

• Experience with VMware PowerCLI, virtualisation platforms, hybrid data centre environments, or wider infrastructure automation tooling.

• Customer-facing experience with a strong focus on service delivery, operational ownership, and stakeholder confidence.

• Experience working within secure, regulated, or highly governed customer environments.

Additional Requirements

• Candidates must be eligible to obtain and maintain SC clearance.

• Location: UK-based. Remote working is available, with national mobility required.

Benefits

• 25 days paid leave plus National Holidays

• Pension Scheme with contributions matched up to 10%

• Private Medical Cover

• Income Protection

• Life Assurance

• Flex Benefits Program

We are a care leaver friendly employer. If you require additional support with your application, please contact our recruiter or send an email to our dedicated support mailbox.

As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed to making reasonable adjustments to the application and assessment process to accommodate your needs.

If you would like to discuss this further, please contact us via our dedicated mailbox: [email protected]

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.