{"id":2005150,"url":"https://alion.io/job/atos-service-operation-desk-engineer","title":"Service Operation Desk Engineer","company":{"id":3006,"name":"Atos","domain":"atos.net","url":"https://alion.io/company/atos","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":13,"ghost_share":0,"stale_share":0.077,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T02:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-11-05T00:18:44Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Über Eviden\nEviden ist die Marke der Atos Group für Hardware- und Softwareprodukte mit rund 1 Milliarde € Umsatz, tätig in 36 Ländern und bestehend aus vier Geschäftsbereichen: Advanced Computing, Cybersecurity-Produkte, missionskritische Systeme und Vision AI. Als nächstgenerativer Technologieführer bietet Eviden eine einzigartige Kombination aus Hardware- und Softwaretechnologien für Unternehmen, den öffentlichen Sektor und Verteidigungsorganisationen sowie Forschungseinrichtungen und hilft ihnen, aus ihren Daten Wert zu schöpfen. Mit mehr als 4.500 Spitzenkräften und über 2.100 Patenten bietet Eviden ein starkes Portfolio innovativer und umweltfreundlicher Lösungen in den Bereichen KI, Computing, Sicherheit, Daten und Anwendungen.\nFür unsere Division MCS Mission Critical Systems suchen wir zur Verstärkung unseres Teams zum nächstmöglichen Zeitpunkt am Standort Zürich einen Service Operation Desk Engineer (m/w/d).\nIhre Aufgaben\nEntgegennahme von Störungen und Service Anfragen in einem spannenden Bereich der Alarmierungs- und Kommunikationssysteme, Applikationen und anderen kritischen Infrastrukturen.\nSie bearbeiten sämtliche 1st- und 2nd Level Aufgaben in Zusammenhang mit unseren Kunden, Benutzern und Lieferanten.\nTriagierung, Tracking und Eskalation der Tickets.\nAufbereiten von Reports und Statistiken.\nProaktives Systemmonitoring und Betreuung der Systeme.\n Ausführen operativer Routinetätigkeiten.\nPflegen von Dokumentationen und der Informationsplattformen.\nAktive Mithilfe im kontinuierlichem Verbesserungsprozess.\nIhr Profil\nSie verfügen über eine abgeschlossene technische Ausbildung im Bereich ICT / Netzwerk und bringen mindestens 2 Jahre Berufserfahrung im 1st/2nd-Level Support mit.\nDurch Ihre ausgezeichnete Art zu kommunizieren, finden Sie auch mit schwierigen Kommunikationspartnern eine Lösung des Problems.\nHohe Kunden- und Serviceorientierung.\nSie sind eine lern- und begeisterungsfreudige Person und offen für neue Technologien.\nSie besitzen eine analytische Vorgehensweise.\n Deutsch verhandlungssicher, französisch und/oder italienisch B2 als Plus, Englisch als Firmensprache.\nBereitschaft für erweiterte Betriebszeiten und Pikettdienst 7x24h\nDa unsere Projekte im militärischen, behördlichen Umfeld angesiedelt sind, erfüllen Sie die Bedingungen zum Bestehen der Personensicherheitsprüfung PSP (Schweizer Staatsbürgerschaft oder Niederlassungsbewilligung C).\nWir freuen uns auf Ihre Online-Bewerbung!\n#Eviden\nHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.\nAtos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. 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