{"id":2003708,"url":"https://alion.io/job/atos-support-analyst","title":"SUPPORT ANALYST","company":{"id":3006,"name":"Atos","domain":"atos.net","url":"https://alion.io/company/atos","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":18500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"MoveIt","optional":false},{"name":"Outlook","optional":false},{"name":"VPN","optional":false},{"name":"ROS","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T20:10:12Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.\nWith more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.\nA trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.\nAbout Atos Group\nAtos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.\n1st Line Support Analyst\nAmenable to work in the office 5x a week including holidays.\nAmenable to work in a shifting schedule and in office.\nManage calls from internal staff via telephone, email, chat regarding IT issues and questions and adhere to standard KPIs\nGather and record all relevant issue details to submit for second level support when needed\nVery good communication skill (Voice, email and chat)\nCommunicate progress in a timely manner and manage frustrated callers with calm demeanor\nProvide basic assistance in MS Office applications (Word, Excel, Outlook, PowerPoint)\nProvide basic assistance on Citrix session, VPN connectivity and hardware related issues\nExperience with scheduling (Tidal, Maestro, Control M etc.) applications a plus.\nExperience with FTP/SFTP (MoveIt, Filezilla, etc.) transfer protocols\nMoveIT Admin experience is a plus\nRun scheduled and requested jobs on all systems to meet Service level commitment\nModify / Administer the Enterprise Scheduling System as required \nCreate knowledgebase articles when new information is learned\nMust be a graduate of any IT related course.\nPreferably: Service Desk experience at least 1 year.\nHere at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.\nAtos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.\nChoose your future. 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