{"id":2473904,"url":"https://alion.io/job/atr-computer-support-specialist","title":"Computer Support Specialist","company":{"id":2572760,"name":"ATR","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":122,"ghost_share":0.59,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":66000,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-03-24T02:31:14Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T07:07:10Z","board_verified":true,"closed_at":null,"days_open":204,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":204},"description":"Job Title: Computer Support SpecialistJob Location: Austin, Texas (Onsite)\nCompensation: $60,000 to $66,000 salary and monthly parking allowance\nEligibility/Clearance: Secret Clearance required. US Citizenship\nrequired. This position supports a government contract\nJob Description:\nWe are looking for an enthusiastic, well-qualified individual to fill\nthe Computer Support Specialist position and to join our team of\nqualified, talented individuals.\nThe Computer Support Specialist assesses and troubleshoots computer\nsupport problems and applies understanding of computer software and\nhardware products and services to resolve problems of users. Aids users\nand organizations using computer software or equipment. Properly\ndiagnoses problems and guides users through problem resolution. Sets up,\nimage or repairs computer equipment and related devices. Trains users to\nutilize new computer hardware or software, including printing,\ninstallation, word processing, and email. Responds to phone, web, fax\nand email requests for assistance using remote tools and automated\ntrouble ticketing system. Makes site visits to provide touch labor.\nProvides account management. \nResponsibilities (include but are not limited to):\n- Ability to organize, prioritize and meet deadlines \n- Capable of conveying complex information in a simplistic manner \n- Strong critical thinking and problem-solving skills \n- Strong self-starter requiring minimal supervision \n- Able to take proactive measures to prevent problems rather than\nreactive by nature \n- Strong verbal and written communication to effectively express\nconcepts, plans, and proposals \nRequirements:\n- Essential Duties and Responsibilities: (Not listed in order of\nimportance; other duties may be assigned) and must be able to\nperform the following with minimal guidance: \n- Deploy Government-provided interoperable and integrated standard\ncommon user office automation desktop software as approved for use\nby the Army Golden Master program. \n- Provide on-site desktop, software, and peripheral support for\nNIPRNET and SIPRNET customers; priority support (as defined in the\nAITP service catalog) for command staff, unit control center, and\ndirectors; report significant outages and/or customer issues to\nappropriate Government management personnel. \n- Resolve desktop problems via Remote Control; add/delete accounts and\nreset passwords as needed; assist with IAVA remediation. \n- Install, configure, troubleshoot, relocate, and repair desktops,\nhandheld devices, and printers. \n- Identify network problems impacting users and work with appropriate\nTier II or III administrators to quickly restore optimum service. \n- Troubleshoot WiFi and GFE provided broadband devices and VPN\nconnectivity. \n- Utilize network monitoring tools to monitor and proactively respond\nor alert appropriate support personnel. \n- Submit daily systems reports and contact the next level of support\nto escalate unresolved problems. \n- Answer HELPDESK calls and utilize the automated incident tracking\nsystems to record work orders. Provide technical customer support. \n- Configure, diagnose, reimage, reload, utilize, troubleshoot and\nrepair all MS Windows based laptops and desktops loaded with Windows\nvista and Windows 10 OS and all associated peripheral devices. \n- Configure, diagnose, reload, utilize troubleshoot and repair all MS\nWindows Office 2013 applications with a good understanding of\nOutlook and related components. \n- Configure, diagnose, reload, utilize troubleshoot and repair all\nNCES products. \n- Configure, diagnose, reload, utilize troubleshoot and repair all\nJabber Instant Messaging (IM) applications. \n- Configure, diagnose, reload, utilize troubleshoot and repair all\nWiFi and AirCard applications and wireless services. \n- Configure, diagnose, reload, utilize troubleshoot and repair all\nhandheld devices and handheld device Common Access Card (CAC) Smart\nCard readers. \n- Utilize Active Directory tools to manage and create objects in MS\nServer. Utilize remote tools to connect to remote desktops.\nApplications include SCCM. \n- Assist users during briefings and events with all collaborative\ntools such as Google Earth, Defense Cyber Operations (DCO) Connect\nOnline, Jabber, Portals, and alert systems. \nDesired Qualifications:\n- Candidate must have solid knowledge of information security\nprinciples and practices, as well as an advanced understanding of\nsecurity protocols and standards. \n- Extensive knowledge of Applications \n- Extensive knowledge of PC Software, Operating Systems/Windows 7, 10,\nMS Office applications with strong Excel skills, Outlook and\nInternet Browser. Citrix and virtualization knowledge a plus \n- General knowledge of Windows technology and TCP/IP networking \nEducation/Certifications:\n- High school/GED \n- 3+ years of experience performing PC maintenance functions \n- Must possess and maintain an IT I level certification IAW AR 25-2\nand an IAT II certifications IAW DoD 8570.01-M and BBP 05-PR-M-0002 \n- MS Desktop Support Technician or equivalent certification preferred \nATR is an Equal Opportunity Employer (EOE) who will provide equal\nemployment opportunity to employees and applicants for employment\nwithout regard to race, ethnicity, religion, color, sex, pregnancy,\nnational origin, age, veteran status, ancestry, sexual orientation,\ngender identity or expression, marital status, family structure, genetic\ninformation, or mental or physical disability","description_format":"text","description_chars":5438,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T20:44:47Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.063,"p_room":0.28,"age_days":204,"expected_fill_days":19,"reasons":["conf:5","agency","stale_co","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/atr-computer-support-specialist","json_url":"https://alion.io/job/atr-computer-support-specialist.json","meta":{"generated_at":"2026-10-14T08:50:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9617,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2572760},"rest":"https://alion.io/mcp/rest/get_company?id=2572760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatr-computer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatr-computer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatr-computer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atr-computer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatr-computer-support-specialist"}]}