{"id":2473965,"url":"https://alion.io/job/atr-computer-user-support-specialist-advanced","title":"Computer User Support Specialist - Advanced","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":122,"ghost_share":0.582,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":78000,"max_usd":162000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-16T15:31:11Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T05:51:47Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":120},"description":"Job Summary\nGalapagos Federal Systems, LLC is seeking a highly motivated and skilled Advanced Computer\nUser Support Specialist to support U.S. Space Command operations at Redstone Arsenal. This\nrole is part of a team of dedicated professionals delivering mission-critical IT support in a\ndynamic operational environment.\nIn this position, you will provide comprehensive technical support to end users by diagnosing\nand resolving hardware, software, and network issues with efficiency and professionalism. You\nwill utilize remote support tools and an automated ticketing system to track, manage, and\ndocument all service requests. As needed, you will conduct on-site support to perform hands-on\ntroubleshooting, system maintenance, and end-user training.\nThe ideal candidate is a technically proficient, customer-focused professional with a strong\nfoundation in computer hardware and software systems. Success in this role requires strong\nanalytical, communication, and problem-solving skills, along with the ability to deliver high-\nquality IT support in a fast-paced, mission-driven environment.\nKey Responsibilities\nThe Computer User Support Specialist will:\nProvide technical support and troubleshooting for computer systems, software, and\nhardware, including operating system configuration, user account management, and\nbackup and recovery processes\nInstall, configure, and maintain end-user devices, including desktops, laptops, printers,\nand scanners\nPerform hands-on installation, repair, and maintenance for issues that cannot be resolved\nremotely\nEngage with users to assess organizational needs and provide guidance on processes,\nMaintain clear, professional communication with customers to ensure timely resolution\nprocedures, and best practices\nand foster strong working relationships\nEnsure all support activities are performed in compliance with established Service Level\nApply information security principles and adhere to established security policies,\nAgreements (SLAs)\nprotocols, and standards\nRequirements\nSkills and Experience\nThe Computer User Support Specialist must have:\nMinimum of Secret security clearance active\nMinimum of five (5) years of professional IT experience supporting functions aligned\nStrong technical proficiency with Windows operating systems, Microsoft Office Suite,\nHorizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory\nSolid understanding of information security principles, best practices, and compliance\nProven ability to diagnose, troubleshoot, and resolve complex IT issues both remotely\nExcellent communication, customer service, and organizational skills\nExperience with ticketing systems and remote support tools\nDemonstrated ability to meet and maintain Service Level Agreement (SLA)\nwith this role standards and on-site requirements\nEducation and Certifications\nThe Computer User Support Specialist must meet the following:\nRequired\nBachelor's degree in computer science, Cybersecurity, Information Technology, Software\nEngineering, Information Systems, Computer Engineering, Mathematics, or Engineering,\nor relevant industry experience may be considered in lieu of a formal degree\nDoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)\nA DoDM 8140.03 Advanced Level Certification prior to the government-mandated\ndeadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP\nBachelor's degree in computer science, Cybersecurity, Information Technology, Software\nEngineering, Information Systems, Computer Engineering, Mathematics, or Engineering,\nor relevant industry experience may be considered in lieu of a formal degree\nDoD 8570.01 IAT Level II certification (e.g., CompTIA Security+)\nA DoDM 8140.03 Advanced Level Certification prior to the government-mandated\ndeadline. Acceptable certifications include FITSP-O, GICSP, CASP+, CISA, or SSCP\nBenefits\nMedical, dental, vision, disability, and life insurance\nFlexible Spending Accounts\n401(k)\nPTO\nPaid Parental leave\nTuition reimbursement\nPaid federal holidays\nSecurity Clearance\nMust be a U.S. Citizen. A high-level Department of Defense active security clearance is/may be\nrequired. Applicants selected will be subject to a security investigation and may need to meet\neligibility requirements for access to government information.\nPhysical Requirements\nWork may involve sitting or standing for extended periods of time and typing and reading from a\ncomputer screen. The candidate must have enough mobility, including bending, reaching, and\nkneeling, to complete daily duties in a prompt and efficient manner and that may include lifting\nto thirty pounds, as necessary.\nCompany Summary\nHeadquartered in Hawaii, Galapagos Federal Systems, LLC, is an SBA-Certified NHO-owned\n8(a) Small Business specializing in global information technology solutions. We deliver\nprofessional services in IT Design & Installation, Cybersecurity Engineering & Support,\nApplication Integration & Development, Software & Hardware Engineering, Network &\nSystems Management, Information Systems Security, and Business Management Services.\nLeveraging over 30 years of experience supporting both federal and commercial markets, our\nteam brings innovative expertise to complex IT challenges, delivering solutions across the globe.\nGalapagos Federal Systems, LLC is an equal opportunity employer.\nOur service commitment is simple: \"Quality IT Solutions... On Time & On Budget.\"\nCompany Employment Statement\nGalapagos Federal Systems, LLC reserves the right to change or modify job duties and\nassignments at any time. The above job description is not all encompassing as positions,\nfunctions, and qualifications may vary depending on business needs. Reasonable accommodation\nmay be made to enable individuals with disabilities to perform the essential functions.\nGalapagos Federal Systems, LLC is an equal opportunity employer and does not discriminate\nagainst applicants based on race, color, creed, religion, medical condition, legally protected\ngenetic information, national origin, sex (including pregnancy, childbirth, or related medical\ncondition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or\nother eligible veteran status or legally protected characteristics.","description_format":"text","description_chars":6239,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-13T20:44:47Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.162,"p_room":0.28,"age_days":120,"expected_fill_days":23,"reasons":["conf:4","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/atr-computer-user-support-specialist-advanced","json_url":"https://alion.io/job/atr-computer-user-support-specialist-advanced.json","meta":{"generated_at":"2026-10-15T07:34:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2572760},"rest":"https://alion.io/mcp/rest/get_company?id=2572760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatr-computer-user-support-specialist-advanced"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatr-computer-user-support-specialist-advanced"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatr-computer-user-support-specialist-advanced"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atr-computer-user-support-specialist-advanced\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatr-computer-user-support-specialist-advanced"}]}