{"id":2473942,"url":"https://alion.io/job/atr-computer-user-support-specialist","title":"Computer User Support Specialist","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":122,"ghost_share":0.582,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Redstone Arsenal, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":82000,"max_usd":169000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":415},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-05-12T23:31:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T23:58:21Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":155},"description":"Job Title: Computer User Support Specialist - Advanced\nJob Location: Redstone Arsenal, AL 35898\nJob Summary\nB Technology, LLC is looking for an enthusiastic, well-qualified individual to fill the Computer User \nTechnician Advanced position and to join our team of talented individuals.\nThe main responsibilities will be to assess and troubleshoot computer support problems and apply \nunderstanding of computer software and hardware products and services to resolve problems of users. \nThe service desk representative aids users and organizations using computer software or equipment. \nAccurately diagnose problems and guide users through problem resolution. Set up, image or repair \ncomputer equipment and related devices. Train users to utilize new computer hardware or software, \nincluding printing, installation, word processing, and email. Respond to phone, web, fax, and email \nrequests for assistance using remote tools and automated trouble ticketing system. Make site visits to \nprovide touch labor. The candidate will provide technical assistance to computer users. Answer \nquestions or resolve computer problems for clients in person, or via telephone or electronically. May aid\nconcerning the use of computer hardware and software, including printing, installation, word \nprocessing, electronic mail, and operating systems.\nJob Requirements:\nPerform communications system technical support, architecture design and troubleshooting. \nTechnical support includes operating system loading and (re) configuration, user account \nmanagement, system backup and recovery, troubleshooting, removing, and replacing \ncomponents and peripherals, installing software, operating systems, and drivers, and \ncoordinating any other maintenance support with internal and external agencies\nMeet with customers/users on a regular basis to learn about their organizational structures, unit \nmissions and requirements to gain a better understanding of their needs and to educate \ncustomers on processes and procedures\nProvides Tier II support to users by researching, diagnosing, and resolving technical problems \ninvolving both business and IT related technical issues with end-user computer technology\nEffectively communicates, coordinates efforts, and establishes customer relations\nProvides top-level technical expertise, including performing in-depth and complex software \nsystems programming and analysis\nInstalls approved software within regular business hours\nPrepare software using provided software package utility for deployment\nElectronically \"push\" software, software updates, security updates, vendor patches (service \npacks, service releases) to end user devices\nUpdate 100% of affected available devices in accordance with the timelines established within \nthe request\nProvide configuration of end user and network devices to include computers, printers, laptops, \nscanners, PDAs, and other hardware\nInstall new computers per the NEC Life Cycle Replacement Policy\nProvide Local Touch Labor Services to include installation, troubleshooting, repairing, and \nsoftware updates, security updates, vendor patches (service packs, service releases), when \nelectronic application means do not exist\nAbility to sit or stand for extended periods of time.\nProficiency in typing and reading from a computer screen.\nSufficient mobility is required, including bending, reaching, and kneeling to complete daily duties \npromptly and efficiently.\nMay involve lifting to thirty pounds as necessary.\nEducation / Certifications:\nBachelor's degree in computer science, Cyber Security, Information Technology, Software \nEngineering, Information Systems, or Computer Engineering degree or degree in Mathematics \nor Engineering\n8 years’ experience needed\nCASP+ or CCNP Security or CISA or SSCP \nMinimum of 20 hours annually/required to maintain certificates\nKnowledge:\nSolid knowledge of information security principles and practices and an advanced understanding \nof security protocols and standards.\nExtensive knowledge of Applications\nExtensive knowledge of PC Software, Operating Systems/Windows 7, MS Office applications \nwith strong Excel skills, Outlook, and Internet Browser. Citrix and virtualization knowledge a plus\nGeneral knowledge of Windows technology and TCP/IP networking\nAbilities:\nAbility to organize, prioritize and meet deadlines\nCapable of conveying complex information in a simplistic manner\nStrong critical thinking and problem-solving skills\nStrong self-starter requiring minimal supervision\nAble to take proactive measures to prevent problems rather than reactive by nature\nStrong verbal and written communication to effectively express concepts, plans, and proposals\nSecurity Clearance:\nMust be a U.S. Citizen. A high-level Department of Defense active Secret security clearance is required. \nApplicants selected will be subject to a security investigation and may need to meet eligibility \nrequirements for access to government information.\nJob Type: Full-time","description_format":"text","description_chars":4968,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity"],"lifecycle":[{"event":"open","at":"2026-10-13T20:44:47Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.128,"p_room":0.28,"age_days":155,"expected_fill_days":23,"reasons":["conf:4","agency","stale_co","urgency","velocity","ghost","win:tail","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/atr-computer-user-support-specialist","json_url":"https://alion.io/job/atr-computer-user-support-specialist.json","meta":{"generated_at":"2026-10-16T01:31:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2572760},"rest":"https://alion.io/mcp/rest/get_company?id=2572760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatr-computer-user-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatr-computer-user-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatr-computer-user-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atr-computer-user-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatr-computer-user-support-specialist"}]}