{"id":2473968,"url":"https://alion.io/job/atr-help-desk-technician-2","title":"Help Desk Technician","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":94,"open_postings":114,"ghost_share":0.018,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":128,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":84},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-24T21:31:16Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T09:02:02Z","board_verified":true,"closed_at":null,"days_open":118,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":118},"description":"Job Title: Help Desk Technician\nLocation: Atlanta, GA - Fully Remote\nEligibility: Candidate must be eligible to be employed in the United\nStates\nCDC Service Desk - Weekend Shift:\nSat-Sun 5 AM to 6 PM\nMon-Tues 12 PM - 9 PM\nNew Employee Training 7:30 AM- 4:30 PM (four weeks)\nJob Description:\nAdvance how our customers operate while you advance your career. Join as\na Help Desk Technician I and build an impactful career in enterprise IT,\ncollaborating with people who are driven and resourceful like you.\nMEANINGFUL WORK AND PERSONAL IMPACT\nAs a Help Desk Technician I, the work you’ll do will be impactful to the\nmission of Center for Disease Control and Prevention. You will play a\ncrucial role in assisting the Service Desk in providing (24/7) IT\nSupport to CDC staff.\nSupport the Service Desk - Weekend Team\nCollaborate with other CDC Service Desk staff\nDrive the key policies and procedures for IT Support.\nUtilize the IT Support tools provided by the Customer Engagement\nBranch\nWindows 11 Support\nWHAT YOU’LL NEED TO SUCCEED\nBring your technology expertise and drive for innovation. 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