{"id":2473933,"url":"https://alion.io/job/atr-help-desk-technician","title":"Help Desk Technician","company":{"id":2572760,"name":"Arena Technical Resources","domain":"atr.com","url":"https://alion.io/company/atr-com","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":65,"open_postings":122,"ghost_share":0.59,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-04-22T14:31:12Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T00:51:00Z","board_verified":true,"closed_at":null,"days_open":175,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":174},"description":"Job Title: Help Desk TechnicianLocation: Tampa, FL\nEligibility: Candidate must possess an active Secret clearance\n- Job Description:\n- Check out this great opportunity to join one of the fastest growing\nand long-standing programs! US Battlefield Information Collection\nand Exploitation Systems eXtended (US BICES-X) is a cutting-edge\nprogram supporting DoD intelligence information sharing on current\nand emerging global threats to mission and coalition partners and\nemerging nations. With an internationally dispersed team supporting\neach combatant command, the US BICES-X team is in direct support of\nthe war fighter and their missions. We are seeking a creative and\ndriven professional with a passion for solving real world issues on\na cross-functional, fast paced team. We are seeking a Help Desk\nTechnician that can work independently - please read below!\n- This position is high visibility and responsible for providing Tier\n0, 1, and eventually higher tiered systems support, incidence\nresponse, and escalation supporting the US BICES-X Coalition Support\nService Desk. In addition, position requires attention to detail and\nability to adapt to changing environment.\n- Responsibilities:\n- Provides polite, professional, and responsive customer service.\n- Provides daily face to face support to US Military and Civilian\npersonnel as well as NATO's Military, NATO Partner Nations,\nInternational Students and Host Nation Civilians.\n- Provides first contact and incident resolution to customers with\nhardware, software, and application problems. Attempts to resolve as\nmany incidents as possible during the first contact, or at Tier I.\nEfficiently escalates detailed incidents to higher Tier II or Tier\nIII as required.\n- Provides end-user software troubleshooting and support remotely.\n- Provides follow-up actions with customers to ensure resolution of\nincidents or requests.\n- Remotely configures and upgrades computer software.\n- Provides guidance and work leadership to less experienced\ntechnicians and may have limited supervisory responsibilities.\n- Comprehensive knowledge of the principles, methods, and techniques\nused in computer troubleshooting and support.\n- Analyzes customer needs to determine functional and cross-functional\nrequirements.\n- Manages the functionality and efficiency of a group of computers\nrunning on one or more operating systems.\n- Maintains the integrity and security of systems.\n- As required, supports users with completing requests for deployment\nof new services.\n- Maintains system documentation.\n- May provide desk side support to users.\n- Develops and monitors policies and standards for allocation related\nto the use of computing resources.\n- Provides advice and training to end-users.\n- Maintains current knowledge of relevant technologies as assigned.\n- Participates in special projects as required.\n- Adheres to the principles, methods, and techniques used in network\nadministration and support.\n- Maintains/enhances knowledge of related hardware and software.\n- Requires professional certification in one or more specific\ntechnologies, depending on job assignment.\n- This position requires shift work, which could include nights, day,\nor afternoon shifts in addition to weekends and holidays.\n- **Shift work required**\n- Required Qualifications:\n- 3 years of experience required.\n- BA/BS degree - may substitute additional years of experience.\n- Must possess and maintain a Secret Clearance.\n- Must meet DoD 8570 requirements and be eligible for IAT level II\naccess upon hire for positions with elevated privileges.\nRequirements include possessing and maintaining active Security Plus\nCE certification and computing environment training certificate.\nComputing environment training must be completed within 2 weeks of\nbeing hired.\n- Must have good team working skills since this position entails\ncoordinating with many different work centers.\n- Must have good and professional customer relationship skills.\n- 2 + years of experience with common IT infrastructure services to\ninclude DNS, DHCP, and troubleshooting connectivity issuest.\n- Preferred Qualifications:\n- Experience supporting multinational customers preferred.\n- Experience operating in deployed environments preferred.\n- Experience with user, administrative, and service account creation\nand management.\n- Experience with direct customer support for both internal and\nexternal customers.\n- Experience with Server STIGs, patching, Tenable, ACAS, SCCM, and\nIAVA vulnerabilities.\n- Experience with Group Policy, and Windows PowerShell.\n- Experience with Multiple OS’ and Scripting Languages\n- Experience with the principles, methods, and techniques used in\nMicrosoft Server 2008, 2012, AND 2016 administration,\ntroubleshooting and support.\n- Experience with implementing and maintaining systems documentation.\n- Experience with developing training for both internal and external\ncustomers.\n- Experience with managing, monitoring, and responding to key server\ninfrastructure alerts.\n- Experience with ServiceNow, SCCM, Exchange, and IDPA technologies.\n- Experience with VMWare, Horizon View, and other virtualization\ntechnologies.\n- Experience working with military customers.\n- ITIL Foundations v4 certification preferred.\n- Additional specific certifications may be required, depending on job\nassignment.\n- The work is typically performed at client site locations, which\nrequires proper safety precautions; work may require some physical\neffort in the handling of light materials, boxes, or equipment.\n- The above-listed job description is not intended to be, nor should\nit be construed as, exhaustive of all responsibilities, skills,\nefforts, or working conditions associated with this job. Requests\nfor reasonable accommodations will be considered to enable\nindividuals with disabilities to perform the principal (essential)\nfunctions of this job.\n-","description_format":"text","description_chars":5859,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T20:44:47Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.066,"p_room":0.28,"age_days":174,"expected_fill_days":17,"reasons":["conf:5","agency","stale_co","ghost","win:tail","crowd:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/atr-help-desk-technician","json_url":"https://alion.io/job/atr-help-desk-technician.json","meta":{"generated_at":"2026-10-15T01:27:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1906,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2572760},"rest":"https://alion.io/mcp/rest/get_company?id=2572760"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatr-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatr-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatr-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atr-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatr-help-desk-technician"}]}