{"id":4279434,"url":"https://alion.io/job/atreides-cloud-support-engineer-remote","title":"Cloud Support Engineer (remote)","company":{"id":1968305,"name":"Atreides","domain":"atreides.io","url":"https://alion.io/company/atreides-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gloucester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Azure","optional":false},{"name":"Bicep","optional":false},{"name":"CI/CD","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Least Privilege","optional":false},{"name":"Multimodal AI","optional":false},{"name":"PowerShell","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-11-13T20:06:36Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T01:56:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Atreides helps organisations turn large, complex, multimodal datasets into detailed geospatial data, that can be used for a wide range of use cases. At present, Atreides focuses on providing high-fidelity data that allows customers to make decisions quickly.\nWe are a fast-moving, high-performing start-up. We value having a diverse team and believe that inclusion helps us perform better. We trust our people to work independently, as we believe this leads to better results and greater job satisfaction. With a mission-driven mindset and an entrepreneurial spirit, we are building something new and helping to harness data on a massive scale to make the world safer, stronger and more prosperous.\nTeam Overview: Our teams are made up of engineers and technologists that solve hard problems. Between us, we have decades of experience in defence, operational intelligence, law enforcement, hyperscalers, big data processors and cyber security operations. We obsess about designing products that will change the way governments, international companies and non-profit organisations protect themselves from external threats and hostile adversaries.\nPosition Overview:We are seeking a Support Engineer to provide customer-focused Level 1 and Level 2 support across secure, defence-oriented cloud environments. This role is central to the day-to-day operational success of our customer platforms and external platform integrations, with a primary focus on responsive support, clear communication, and disciplined execution.\nYou will support and administer Azure Landing Zone environments, handle incidents and service requests, and become a recognised internal “application champion” for the suite of Commercial-Off-The-Shelf (COTS) platforms we deliver to customers (modern ways of working and CI/CD enablement tooling). By owning the operational delivery and application administration workstream end-to-end, you ensure platform stability, user productivity, and a high-quality customer experience, while enabling the wider team to maintain momentum across the broader programme of delivery and improvement.\nThis role suits someone who takes pride in operational excellence, enjoys solving customer problems, and is motivated to learn and grow within a security-conscious environment.\nResponsibilities\nProvide Level 1 and Level 2 customer support, including triage, troubleshooting, resolution, and escalation with clear handovers where required.\nAct as a frontline point of contact for customer and partner queries and operational issues, maintaining a professional and calm approach under pressure.\nAdminister and support Azure Landing Zone environments, including:\nIdentity and access administration (RBAC and privileged access workflows where applicable)\nPolicy and compliance support (understanding and applying guardrails, reporting, remediation)\nSubscription and resource administration (resource groups, tagging standards, cost controls, hygiene)\nCore networking operations (VNets, NSGs, private connectivity components, routing concepts)\nMonitoring and alert response (alert triage, diagnostics, evidence capture, escalation)\nBecome an internal “application champion” for customer-facing enterprise platforms (modern collaboration, productivity, and CI/CD enablement), developing strong capability in platform administration, configuration, and user support.\nPerform routine operational tasks consistently and accurately, including access changes, configuration updates, health checks, and documentation updates.\nMaintain high-quality customer-facing and internal documentation, including runbooks, support procedures, known errors, and troubleshooting guides.\nSupport security-first operations by following secure handling practices, working within customer constraints, and maintaining strong awareness of risk and assurance requirements.\nContribute to continuous improvement by identifying recurring issues, proposing automation opportunities, and improving support workflows.\nCollaborate with distributed teams and customer stakeholders, ensuring expectations, status, and outcomes are communicated clearly.\nRequired Expertise\nExperience providing Level 1 / Level 2 technical support in a customer-facing environment, with strong ticket discipline and a focus on resolution quality.\nPractical exposure to Microsoft Azure administration with willingness to learn and develop capability quickly.\nExposure to Infrastructure as Code (IaC) tools and practices (e.g. Terraform or Bicep), including the ability to review, run, and apply controlled changes under guidance.\nSolid understanding of general networking fundamentals (IP addressing, DNS, routing concepts, firewalls, troubleshooting approach).\nStrong troubleshooting mindset: ability to gather evidence, form hypotheses, isolate causes, and document outcomes.\nComfort with scripting and command-line tooling (PowerShell and/or Bash), including basic automation for repeatable operational tasks.\nStrong attention to detail and a consistent approach to following procedures, especially in secure or regulated environments.\nClear written and verbal communication skills, including the ability to produce customer-ready updates and maintain accurate documentation.\nStrong security awareness and judgement when operating in sensitive environments (data handling, least privilege, change control mindset).\nAbility to work independently, manage competing priorities, and remain effective during busy support periods.\nDesired Qualifications\n· AZ-104\n· AZ-900\n· SC-900\n· ITIL Foundation\nEligibility\nYou must have the right to work in the Denmark or the United Kingdom. Please note that we do not provide visa sponsorship.\nSecurity Clearance\nThis position requires the successful candidate to have an active security clearance.\nCompensation and Benefits:\nCompetitive salary, annual bonus, and equity package\nComprehensive medical, dental, and vision coverage\nPension contribution; Life, disability, and AD&D insurance\nFlexible work environment and flexible hours\nPaid parental leave\nCompetitive paid time off and company holidays\nRetirement savings plan\nOpportunities for travel and professional growth","description_format":"text","description_chars":6156,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Decision Intelligence","Defense AI"],"lifecycle":[{"event":"open","at":"2026-11-13T20:07:25Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:3","win:early"],"computed_at":"2026-11-14T05:09:45Z"},"pay":null,"html_url":"https://alion.io/job/atreides-cloud-support-engineer-remote","json_url":"https://alion.io/job/atreides-cloud-support-engineer-remote.json","meta":{"generated_at":"2026-11-14T05:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8599,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1968305},"rest":"https://alion.io/mcp/rest/get_company?id=1968305"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fatreides-cloud-support-engineer-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fatreides-cloud-support-engineer-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fatreides-cloud-support-engineer-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/atreides-cloud-support-engineer-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fatreides-cloud-support-engineer-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4279434}},{"tool":"search_jobs","arguments":{"company":"atreides.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4279434},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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