{"id":1795406,"url":"https://alion.io/job/ats-corporation-application-support-engineer","title":"Application Support Engineer","company":{"id":58307,"name":"ATS Corporation","domain":"atsautomation.com","url":"https://alion.io/company/ats-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-11T02:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-06T21:49:57Z","board_verified":false,"closed_at":"2026-10-06T21:49:57Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"We are seeking a mid-level Application Support Engineer to support the expansion of our Global Application Support on-site in Indianapolis, IN. This role is ideal for an engineer with strong SQL and application troubleshooting experience, who can independently support production applications, analyze data issues, and partner with global teams to ensure system reliability in a regulated pharmaceutical environment.\nYour Responsibilities\nProvide Tier 2 / Tier 3 application support for critical manufacturing and enterprise applications, including incident response, troubleshooting, and root cause analysis\nUse SQL to analyze application data, investigate issues, validate fixes, and support reporting or data corrections as needed\nServe as a technical escalation point for complex application and data-related issues, coordinating with global support teams, developers, and vendors\nSupport application lifecycle activities, including deployments, upgrades, patches, and validation support in GxP-regulated environments\nPartner with business users, IT, and engineering teams to identify recurring issues, propose improvements, and enhance application performance and stability\nCreate and maintain support documentation, SOPs, runbooks, and knowledge base articles\nEnsure compliance with GxP, data integrity, change management, and cybersecurity requirements\nYour profile\nRequired Qualifications\nBachelor’s degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent experience)\n3+ years of experience in application support, systems support, or manufacturing IT\nStrong hands-on experience with SQL (querying, troubleshooting data issues, performance analysis)\nExperience supporting applications in pharmaceutical, biotech, or other regulated manufacturing environments\nFamiliarity with incident, problem, and change management processes (ITIL or similar)\nStrong communication skills and ability to work effectively in an on-site, cross-functional environment\nPreferred Qualifications\nExperience supporting manufacturing execution, quality, Data Historization and/or laboratory systems\nKnowledge of GxP validation, audit support, and regulated change control\nExperience working with SQL Server, Oracle, or similar relational databases\nExposure to global application support models and follow-the-sun operations\nAll qualified applicants will receive consideration for employment without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or 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